Managed IT Support Services

Cut your expenses, improve operations, and concentrate on strategic business activities while outsourcing and handing over the responsibility to a managed IT services company.
Advance your business with top-notch cloud infrastructure services, DevOps operations, network and hosting solutions, and much more in line with your company’s needs at reasonable prices.
Benefit from expected outcomes, predictable pricing, and a wide range of managed IT services from a resourceful and experience IT vendor — IT-Magic, namely:

Managed IT services that we cover

Cloud infrastructure

Our managed service provider offers A-to-Z cloud services and consulting. As we evaluate your business necessities and goals, you receive the most suitable solution utilizing tools like AWS, Google Cloud, Azure, and others.

VMs and containers

Receive proper and qualified managed IT services in the orchestration and containerization of virtual machines and IT environments. Once finalized correctly, your company will profit from lowering hardware, software portability, faster IT operations and deployments, improved data security, and so on.

Operating systems

Our team supports and updates OSs based on which ones the client's web and app-based products are running. Our managed IT solutions enable the best user experience by following the latest OS updates to roll them out on time, keep the system up-to-date, monitor security, eliminate any issues found, and so on.

App servers

IT-Magic is the right vendor to outsource managed IT services to when your company requires the proper setup and configuration of web servers. Proper design and server management allow for the smooth, cost-efficient, and secure performance of the app and web products.

Databases

All businesses need a secure and well-configured database to ensure proper function. We can help with database setup, modification, configuration, migration, and further managed IT support in a way that will cover daily business activities and performances, including peak loads and traffic changes.

Web & mobile apps

We provide complete support and maintenance of the client’s web and mobile apps and their backend environments, among other managed IT services. The process is arranged so as to provide seamless, smooth, and secure functioning of web and app products for end-users in order to ensure high customer loyalty and monetary gains.
Cloud infrastructure
Our managed service provider offers A-to-Z cloud services  and consulting. As we evaluate your business necessities and goals, you receive the most suitable solution utilizing tools like AWS, Google Cloud, Azure, and others.
VMs and containers
Receive proper and qualified managed IT services in the orchestration and containerization of virtual machines and IT environments. Once finalized correctly, your company will profit from lowering hardware, software portability, faster IT operations and deployments, improved data security, and so on. 
Operating systems
Our team supports and updates OSs based on which ones the client's web and app-based products are running. Our managed IT solutions enable the best user experience by following the latest OS updates to roll them out on time, keep the system up-to-date, monitor security, eliminate any issues found, and so on.
App servers
IT-Magic is the right vendor to outsource managed IT services to when your company requires the proper setup and configuration of web servers. Proper design and server management allow for the smooth, cost-efficient, and secure performance of the app and web products.
Databases
All businesses need a secure and well-configured database to ensure proper function. We can help with database setup, modification, configuration, migration, and further managed IT support in a way that will cover daily business activities and performances, including peak loads and traffic changes. 
Web & mobile apps
We provide complete support and maintenance of the client’s web and mobile apps and their backend environments, among other managed IT services. The process is arranged so as to provide seamless, smooth, and secure functioning of web and app products for end-users in order to ensure high customer loyalty and monetary gains.

Featured Projects

IT-Magic highly appreciates the clients we’ve had a chance to cooperate with. We believe that building trusting and partner-like relations will result in the best outcome. To support our value proposition, you may study a number of successfully delivered IT managed services, namely:

Green Panda Games

The game publisher addressed IT-Magic to manage its AWS cloud. Our team developed a highly stable, well-performing, and cost-effective Amazon cloud with further managed IT support. As a result, GPG could stay calm and focus on game development and promotion with their incident-free infrastructure.
50M+
gamers handled daily

Event Decor Direct

One of the top US-based online stores specializing in event and wedding decor decided to concentrate on its direct business tasks rather than AWS management. The company outsourced managed IT services to IT-Magic. As a result, we built an Amazon infrastructure that handles 50-times the traffic spikes during sales and enhanced the website uptime from 96% to 99.99%.
416%
revenue growth

#1 Cosmetics Store

The leading eCommerce cosmetics platform in Europe outsourced all its infrastructure management to IT-Magic back in 2010. Today, our cooperation and managed IT services has resulted in excellent system performance where we maintain 99.99% website uptime and handle all the load spikes.
820TB
traffic handled monthly
Green Panda Games
The game publisher addressed IT-Magic to manage its AWS cloud. Our team developed a highly stable, well-performing, and cost-effective Amazon cloud with further managed IT support. As a result, GPG could stay calm and focus on game development and promotion with their incident-free infrastructure.
50M+
gamers handled daily
Event Decor Direct
One of the top US-based online stores specializing in event and wedding decor decided to concentrate on its direct business tasks rather than AWS management. The company outsourced managed IT services to IT-Magic. As a result, we built an Amazon infrastructure that handles 50-times the traffic spikes during sales and enhanced the website uptime from 96% to 99.99%.
416%
revenue growth
#1 Cosmetics Store
The leading eCommerce cosmetics platform in Europe outsourced all its infrastructure management to IT-Magic back in 2010. Today, our cooperation and managed IT services has resulted in excellent system performance where we maintain 99.99% website uptime and handle all the load spikes.
820TB
traffic handled monthly

Managed IT services include

Our team ensures that your business needs are fully covered and the managed IT services we provide include all elements of IT infrastructure like hardware, software, networking components, operating systems, and data storage, all designed in a way to deliver value and satisfy your consumers.
IT architecture design & setup
Among our key managed IT services are IT system and infrastructure engineering from scratch up to ongoing support. The service is a cornerstone of any business that ensures the solution’s serviceability, warranty, and manageability, making it very crucial to set up, scale, and manage correctly.
Migration to cloud
Migration of apps or web-based apps from local servers to the cloud is a good solution to ensure that your IT capabilities are kept up in the most effective way in regards to performance, security, and costs. As a managed IT services provider, we have vast experience in working with the most well-known providers like AWS and Google Cloud.
L2, L3 IT tech support
Our team delivers top-notch managed IT support where we stay tuned 24/7 and handle any L2 and L3 tech requests that your business may require related to IT infrastructure. This responsive support is aimed at IT infrastructure and environment stability while preventing and resolving the critical business issues of clients and employees.
Infrastructure monitoring
We can ensure your business continuity based on our exclusive and responsive 24/7 managed IT support services. Your business stays protected and stable due to our well-settled IT infrastructure monitoring and timely reaction to any potential threat to web or app-based products.
Infrastructure administration
Our team ensures the complex and custom-tailored IT Infrastructure administration of proper installations, user administrations, regular updates, configurations, improvements, and management of cloud services, networks, data centers, and more. All these managed IT services are directed to support business-critical systems with their high performance and 24x7x365 availability.
CI/CD workflow support
Among other key managed IT services, our team sets the CI/CD pipeline, and manages development, testing, as well as production environments. Your critical IT systems and platforms are ensured to provide uninterrupted work in development and the delivery of applications to the end-user without downtime.
Cybersecurity set up
As a part of managed IT support services, our team advises on security improvements by utilizing the SecOps method. To find bottlenecks and come up with security solutions, we conduct security audits of IT infrastructure and its elements like penetration, compliance, and vulnerability evaluations. Aside from these aspects, our team can also set up DDoS protection.
Backup configuration
The backup service protects the IT system from failures, and allows for quicker file access and recovery once needed. Our team provides solutions for automatic backups and regular checks. As well, we may conduct system backups on-demand, and you can sleep well knowing that with our managed IT support is on your side.
System disaster recovery
Even once everything has been set up perfectly, there is still an industry standard of 0.01% chance of system failover at no fault of the IT provider. There is also a chance that the system may fail on the development side. In this case, we can raise the system as soon as possible and provide an opportunity to roll back to the previous version in as little as one minute.
System failover setup
Among other managed IT support and services, we configure the system’s fault tolerance, including setting up automatic system scaling during peak loads and traffic rises. It is worth mentioning that our team can set up auto-scaling to ensure that you pay only for the resources actually used for your IT infrastructure.
System update
As one of the key aspects within managed IT services, our team controls and updates everything connected with the current versions of your IT environment, including operating systems, databases, web/app-based servers, as well as the stability and security of client applications.
Cloud usage cost optimization
We optimize the number of required resources as a part of our managed IT support services. We also automate repetitive actions so that you do not pay for the repetitive hours of our work. As well, our team drives the purchase of the AWS Savings plan, which will save around 30% on computing resources.
Looking for real expertise and consultation in managed IT services?
Reach out to IT-Magic with a short note and receive a free, in-depth consultation. In addition, you will receive thorough feedback on your business improvement with technology innovations, DevOps tools, and utilized tech approaches in managed IT support.
Managed IT support services, once obtained from a reliable provider, cover all your tech business requirements. An offshore IT team addresses potential issues and proactively fulfills regular maintenance while you enjoy multiple service advantages.

Major benefits of using Managed IT services

Achieve operational stability

You can achieve superior system stability, effective performance, cybersecurity measures, and safety procedures with the managed IT solutions at hand. The solutions delivered by the IT-Magic team allow for the utilization of mature technologies and DevOps tools for the highest operational capabilities in line with the necessary customization matching with business needs.

Obtain a competitive advantage

Living in the digital age, smaller companies can now compete with enterprises with the help of emerging technologies. Due to technological advancement, smaller companies can benefit from a competitive advantage, generate higher profit, and roll out in new markets much more easily. With managed IT services, your company can beat out your competitors and attain new customers.

Save time and money

Once you forward your IT operations to real professionals nearshore or offshore, your business can save up to 50% of your budget and, at the same time, receive more efficient tech function. The IT outsourcing market is booming and you can find top professionals at reasonable prices - lower than in Europe or the USA. Aside from the monetary value, with managed IT services, your team dedicates time and resources to more strategic business assignments while the IT partner offers tech solutions and IT support to help grow your business.

Reduce risks

While addressing managed IT support services, you can reallocate the stress of developing and performing IT tasks directed to scale and support your company. The IT-Magic team can become your trusted managed service provider and implement security policies, create backups, and monitor systems and components in the background. As a result, we help avoid downtime and any revenue losses and actually enhance uptimes.
Achieve operational stability
You can achieve superior system stability, effective performance, cybersecurity measures, and safety procedures with the managed IT solutions at hand. The solutions delivered by the IT-Magic team allow for the utilization of mature technologies and DevOps tools for the highest operational capabilities in line with the necessary customization matching with business needs.   
Obtain a competitive advantage
Living in the digital age, smaller companies can now compete with enterprises with the help of emerging technologies. Due to technological advancement, smaller companies can benefit from a competitive advantage, generate higher profit, and roll out in new markets much more easily. With managed IT services, your company can beat out your competitors and attain new customers.   
Save time and money
Once you forward your IT operations to real professionals nearshore or offshore, your business can save up to 50% of your budget and, at the same time, receive more efficient tech function. The IT outsourcing market is booming and you can find top professionals at reasonable prices - lower than in Europe or the USA. Aside from the monetary value, with managed IT services, your team dedicates time and  resources to more strategic business assignments while the IT partner offers tech solutions and IT support to help grow your business. 
Reduce risks
While addressing managed IT support services, you can reallocate the stress of developing and performing IT tasks directed to scale and support your company. The IT-Magic team can become your trusted managed service provider and implement security policies, create backups, and monitor systems and components in the background. As a result, we help avoid downtime and any revenue losses and actually enhance uptimes. 

Our managed IT support SLA

reaction time to an emergency phone call
5 minutes
to
from
24/7
service time
8/5
emergency incident resolution time
0.5 hours
of incidents were solved within our SLA
100%

Why do clients choose us?

We speak the language of solutions and financial values with our clients, meaning we do not experiment at their expense and instead use well-tested and mature solutions to support their businesses in the best possible way.
As well, we consistently sustain transparent communication in providing managed IT services and enjoy long-term relationships with our customers in order to achieve the highest outcomes.
Deliver fault tolerance of 99.99%
We help empower your business with the system's fault tolerance. For some of our clients, one hour of downtime becomes a loss of hundreds of thousands of dollars.

We protect them from these losses and deliver 99.99% fault tolerance. Therefore, they have been cooperating with us for more than 10 years.
Achieve system response time up to 0.01s
With managed IT services from IT-Magic at hand, your business systems can reach a response time of 10 milliseconds. The way we build, administer, monitor, and even scale your IT environments and infrastructure result in seamless, smooth, and quick operations.
Receive industry-leading SLA & 24/7 emergency support
Once your business requires 24/7/365 attention, our team is ready to provide managed IT support for emergencies under the industry-leading SLA.

Our tech specialists and DevOps engineers can quickly answer any client questions and promptly resolve any issue or potential threat.
We handle ~820TB traffic per month for one client 
As it is our core expertise, our team can handle over 800 Terabytes of traffic per month. This is the result of just one of the projects we support.

We deliver managed IT support to completely stable, secure, effective IT systems under any load, traffic, and even at peak times during sales seasons.
14 years - the average experience of IT specialists
We involve only middle and senior tech specialists when providing managed IT services. In addition, we allocate senior specialists to the business-critical tasks to ensure the highest outcome while middle specialists take care of non-critical activities. This way, we always strive to optimize your business resources in a way to reduce costs.  
Provide immense expertise in IT solutions
You, as our client, get the same attitude, approach, and accumulated expertise gained throughout 15 years within the managed IT services field.

We treat every client and each project equally and provide the same level of attention as well as the necessary solutions whether it is for a startup or an enterprise handling one million requests a day.
Secure
your client’s data
In addition to providing IT support and services, our team takes care of the safety of customer data, by setting up intranet security, transmitting data over encrypted channels, and implementing the world’s best security practices.

Aside from this fact, all our employees regularly undergo a polygraph (lie detector test).
Free security and budget-saving audits 
To credit our professionalism and level of managed IT services, we do security audits free of charge for our potential clients.

We also analyze client accounts on Amazon and create a report of what can be improved in regards to security, list solutions for how to fix possible issues, and mention ways to save money.
7 years - average project duration
On average, 9 out of 10 clients stay with the IT-Magic team for trustworthy cooperation for many years and decide to outsource IT tasks to us exclusively.

We have cooperated with some of our clients since 2010. We provide managed IT services, including setting up IT infrastructure entirely from scratch from just two weeks to three months.
Deliver fault tolerance of 99.99% 
We help empower your business with the system's fault tolerance. For some of our clients, one hour of downtime becomes a loss of hundreds of thousands of dollars.

We protect them from these losses and deliver 99.99% fault tolerance. Therefore, they have been cooperating with us for more than 10 years.
Achieve system response time up to 0.01s
With managed IT services from IT-Magic at hand, your business systems can reach a response time of 10 milliseconds.

The way we build, administer, monitor, and even scale your IT environments and infrastructure result in seamless, smooth, and quick operations.
Receive industry-leading SLA & 24/7 emergency support
Once your business requires 24/7/365 attention, our team is ready to provide managed IT support for emergencies under the industry-leading SLA.

Our tech specialists and DevOps engineers can quickly answer any client questions and promptly resolve any issue or potential threat.
We handle ~820TB traffic per month for one client 
As it is our core expertise, our team can handle over 800 Terabytes of traffic per month. This is the result of just one of the projects we support.

We deliver managed IT support to completely stable, secure, effective IT systems under any load, traffic, and even at peak times during sales seasons.
14 years - the average experience of IT specialists 
We involve only middle and senior tech specialists when providing managed IT services. In addition, we allocate senior specialists to the business-critical tasks to ensure the highest outcome while middle specialists take care of non-critical activities.

This way, we always strive to optimize your business resources in a way to reduce costs.
Provide immense expertise in IT solutions
You, as our client, get the same attitude, approach, and accumulated expertise gained throughout 15 years within the managed IT services field.

We treat every client and each project equally and provide the same level of attention as well as the necessary solutions whether it is for a startup or an enterprise handling one million requests a day.
Secure your client’s data
In addition to providing IT support and services, our team takes care of the safety of customer data, by setting up intranet security, transmitting data over encrypted channels, and implementing the world’s best security practices.

Aside from this fact, all our employees regularly undergo a polygraph (lie detector test).
Free security and budget-saving audits 
To credit our professionalism and level of managed IT services, we do security audits free of charge for our potential clients.

We also analyze client accounts on Amazon and create a report of what can be improved in regards to security, list solutions for how to fix possible issues, and mention ways to save money.
7 years – average project duration
On average, 9 out of 10 clients stay with the IT-Magic team for trustworthy cooperation for many years and decide to outsource IT tasks to us exclusively.

We have cooperated with some of our clients since 2010. We provide managed IT services, including setting up IT infrastructure entirely from scratch from just two weeks to three months.

Technologies we use

We use only time-proven and mature tech stacks and tools to deliver managed IT services and solutions. These technologies ensure the quality, efficiency, and consistency of services to match the requests and needs of end-users.

AWS

AWS stands for Amazon Web Services - a cloud platform that provides the most comprehensive and widely adopted computing powers, content delivery, data storage, and over 200 services to cover business continuity and further growth. The advantages of AWS include cost-effectiveness, operations improvements, embedded security, etc.
Developed by Google, this cloud-based platform gives access to over 90 tech products and managed IT services to cover all the necessities of the tech side of a business. GCP helps to ensure greater flexibility, improved performance, extra backups, ongoing expansion, etc.

Google Cloud Platform

Kubernetes is an open-source container orchestration system used to deliver top-notch managed IT services. The technology is used for automating deployment, scalability, and management of web and app-based products and services. The utilization of Kubernetes contains many advantages like cost-effective usage of resources, shortened SDL, lowered costs, etc.

Kubernetes

Docker platform is used for containerization and utilizes OS-level virtualization to supply software in packages. The benefit is to open and run source code in any environment. The packages, called containers, are unified elements that connect the software's source code with the operating system's configuration files, necessary libraries, and dependencies.

Docker

This technology is the ultimate tool for managing the entire IT software lifecycle within managed IT services. The management involves networking, compute instances, storage file and DNS entries, SaaS functions, and more. Terraform is open-source and infrastructure-as-a-code software technology with the benefit of enabling safe and predictable creation, adjustment, and improvement of IT infrastructure.

Terraform

This is an open-source DevOps tool utilized in software procuring, orchestration, configuration, deployment, and many other IT tasks and managed IT services. The technology can perform as an engine and is available across Unix-like systems for multiple actions automatically and can match any organization's growth and scalability needs.

Ansible

The unity of Prometheus and Kibana is employed for tracking and notification activities within managed IT support. Kibana is a data visualization software used for advanced analytics with dashboards with user-friendly interfaces and chart presentations (histograms, line graphs, etc.). Furthermore, Prometheus accounts for monitoring metrics in real-time and further collection, organization, and storage of data with timestamps and identifiers.

Prometheus + Kibana

The connection of these technologies stands for the Elastic Stack. These programs help DevOps specialists collect data in any format and source for further analysis and visualization in real-time. Aside from the vivid benefits, the ELK stack is open-source and available for direct system logging for the enterprise.

Elasticsearch
+ Logstash + Kibana

FAQ

Should I keep IT support service in-house or outsource to a managed IT service provider?
If you want to keep your expenses reasonable and receive excellent tech consultation and expertise, you should consider IT outsourcing. The most significant benefits of outsourcing managed IT services are cost and time savings, ability to focus on cornerstone strategic tasks and direct business processes. 

In addition, the IT outsourcing market is booming and is rich with highly professional and qualified tech and DevOps specialists and teams with combined experience. This allows remotely managed IT service providers to deliver outstanding service with higher flexibility, risk mitigation, security, and support. 

It is worth mentioning that the prices and hourly rates for such specialists and teams, for instance, in Eastern Europe (Ukraine), are 40-60% lower than in Europe or the USA. Eastern Europe is a good destination for outsourcing due to low tax rates, teams with 15+ years of experience, professionalism, an immense talent pool, and high-quality tech education.
How to choose the right IT support service provider
When you decide to work with a vendor of managed IT services to cover the tech side of your business successfully, you should keep in mind a few essential points.First, pay close attention to the level of the vendor’s involvement and communication flow during the first steps in your communication.

During the initial phase, study how the provider adds value, analyzes your business goals, and also how the team treats security matters and risks. You may come up with a list of questions for internal information about methodologies, SLA, reporting process, ways to cover critical business-related issues, ongoing support, and so on.

To evaluate your potential vendors, discover information about the managed IT company’s expertise based on the portfolio, experience, client references, years on the market, tech specialization, capabilities, and so on.
Why is IT-Magic the right choice for IT outsourcing?
Our team can provide you with the ultimate managed IT services at reasonable prices. During the initial calls, you will receive solid feedback and consultation from a tech expert for free from the very start. Here you receive a free security audit and advice on how to optimize your resources and save money. 

Our team does not involve the complex processes of making the right decisions through the project manager. 9 out of 10 clients came for a complex cloud solution and then transferred their system's management and support to our team. There are a few companies with whom we have been cooperating since 2010. 

The average duration of projects is 7 years. Our offerings give clear support packages with a well-defined number of hours, description, pricing, and level of SLA. Our SLA reaction time to an emergency phone call is 5 minutes and during an emergency incident resolution time it is only a half an hour. It is also worth mentioning that 100% of incidents are solved within our SLA. 

You may also customize the package to meet your business's exact needs, including a team of 3-4 DevOps engineers and a project manager. Within our managed IT services, you receive the industry standards in working with IT security, data storage, and encryption. 

These aspects are covered by firewall setups inside the infrastructure (note: 9 out of 10 companies do not have this service), all employees undergo a polygraph, further IT security training, and follow the list of OWASP, and our process includes an extremely strict selection of candidates. Lastly, as our client, you could receive a 30% discount on AWS hosting.
What is the process of your IT support services for new clients?
The initial step is in-depth communication with a client to identify the needs and evaluate the current state of the business, usually called a discovery phase. 

Next, the IT-Magic team prepares a list of recommendations for improvement and customization, backing up the need for all the managed IT services with numbers. Then, we will approve everything with the client and start implementing the IT strategy from scratch or devise tasks for tech optimization. 

Within the provision of managed IT support services, our team provides regular reporting and syncs with the client to keep up to date on the progress and results.
Do you need a trustworthy managed IT service to facilitate your business growth?
The IT-Magic team is ready to answer all of your questions, study your business metrics, and provide a free audit and list of actions for how to enhance your business operations as a part of our initial cooperation, free of charge.