Remote Infrastructure Management Services
With our RIM services, your IT infrastructure management, including its databases, storage, hosting, networks, servers, web and mobile-based apps, and digital services, will be in good hands. In addition, your business will be enabled with performance, security, and stability 24/7 provided remotely by the IT-Magic team.
Remote infrastructure management services by IT-Magic
Web server support and management
RIM service by the IT-Magic team involves the management and setup of web servers for hosting your digital system. As well, we help design your servers in the most suitable and effective way from scratch. Your web and mobile-based apps, as well your internal IT systems, will work without failovers or downtime.
Cloud infrastructure management
As part of our remote infrastructure management services, you can receive a team that controls your IT environment completely. The services include cloud system setups, configuration, improvements to match with organizational daily tasks, and further objectives of scalability. Our team works with AWS and GCP providers to cover the needs of computing, networking, storage, and to make your IT infrastructure highly available.
Storage management
As a part of remote infrastructure management services, you will receive the most comprehensive and secure data storage to satisfy daily business needs, ongoing scalability, and growth. Our DevOps and tech processes are directed to cover daily needs in access to media and content files, web and mobile app data and capabilities, data backups, and much more. It is also worth mentioning that you may get a 30% discount on AWS hosting once you are our client.
Database management
Remotely, we take care of your databases that store, proceed, and extract corporate information. Remote infrastructure management services include secure database encryption and performance monitoring to support your business in daily tasks and activities like peak loads, traffic increases, info exchanges, and migrations.
Infrastructure security
We take care of your IT infrastructure remotely and eliminate cyberattacks, malicious files, hackings, and other threats that could influence its security. We apply industry-level security standards, encryption protocols, and up-to-date approaches within our RIM services. Note that we will set up a firewall inside your IT infrastructure while only 1 out of 10 companies provide this service.
Application support
We support stability, security (we follow OWASP guides), and the seamless operation and user experience of your web and mobile-based applications. With our remote infrastructure management services, you can sleep well knowing that your brand will increase your customer loyalty and, consequently, profit.
With our team, you can focus on your strategic tasks and count on us anytime. We manage your IT environment completely, from 24/7 system monitoring to controlling the performance of web and mobile apps to eliminate any potential issues and remove any issues immediately.
Entire system monitoring
Once you are collaborating with the IT-Magic team, you will attain superior analysis of your IT system performance and operation, resulting in the efficient optimization of your computing resources. Along with our RIM services, we conduct perf testing and can evaluate a system across different aspects like speed, reliability, and stability from different angles and loads.
Performance testing & optimization
As a part of remote infrastructure management services, backup management ensures that you can quickly and easily access your files, information, and digital assets in the event of any system failure. In addition, we make sure to recover your data through our automatic backups and regular monitoring.
Backup management
We do not live in a perfect world, so there is always a slight chance that your system might crash even in the absence of a mistake made by the remote infrastructure management company. Alternatively, there could be problems originating on the side of your developers. On the other hand, our team can guarantee that we will recover your system to its previous state within one minute.
Disaster recovery
We will ensure that you receive A to Z remote infrastructure monitoring and management with real 24/7/365 reaction time as needed. Our team follows industry standards and SLA and provides 8/5 to 24/7 emergency support and timely incident resolution. All of our past requests have been resolved under the stated SLA. Our reaction to a phone call is around 5 minutes, and critical case resolution is 30 minutes.
24/7 emergency reaction
Remote monitoring, DB administration, security and storage matters, 24/7 care and responses are services we have delivered since 2010. We help organizations better control their IT infrastructure, ensure the coordination of complex systems, unity and stability across its elements, and make maintenance easier.
Remote monitoring, DB administration, security and storage matters, 24/7 care and responses are services we have delivered since 2010. We help organizations better control their IT infrastructure, ensure the coordination of complex systems, unity and stability across its elements, and make maintenance easier.
Remote infrastructure management services by IT-Magic
As part of our remote infrastructure management services, you can receive a team that controls your IT environment completely. The services include cloud system setups, configuration, improvements to match with organizational daily tasks, and further objectives of scalability. Our team works with AWS and GCP providers to cover the needs of computing, networking, storage, and to make your IT infrastructure highly available.
RIM service by the IT-Magic team involves the management and setup of web servers for hosting your digital system. As well, we help design your servers in the most suitable and effective way from scratch. Your web and mobile-based apps, as well your internal IT systems, will work without failovers or downtime.
Remotely, we take care of your databases that store, proceed, and extract corporate information. Remote infrastructure management services include secure database encryption and performance monitoring to support your business in daily tasks and activities like peak loads, traffic increases, info exchanges, and migrations.
As a part of remote infrastructure management services, you will receive the most comprehensive and secure data storage to satisfy daily business needs, ongoing scalability, and growth. Our DevOps and tech processes are directed to cover daily needs in access to media and content files, web and mobile app data and capabilities, data backups, and much more. It is also worth mentioning that you may get a 30% discount on AWS hosting once you are our client.
We support stability, security (we follow OWASP guides), and the seamless operation and user experience of your web and mobile-based applications. With our remote infrastructure management services, you can sleep well knowing that your brand will increase your customer loyalty and, consequently, profit.
We take care of your IT infrastructure remotely and eliminate cyberattacks, malicious files, hackings, and other threats that could influence its security. We apply industry-level security standards, encryption protocols, and up-to-date approaches within our RIM services. Note that we will set up a firewall inside your IT infrastructure while only 1 out of 10 companies provide this service.
With our team, you can focus on your strategic tasks and count on us anytime. We manage your IT environment completely, from 24/7 system monitoring to controlling the performance of web and mobile apps to eliminate any potential issues and remove any issues immediately.
Once you are collaborating with the IT-Magic team, you will attain superior analysis of your IT system performance and operation, resulting in the efficient optimization of your computing resources. Along with our RIM services, we conduct perf testing and can evaluate a system across different aspects like speed, reliability, and stability from different angles and loads.
As a part of remote infrastructure management services, backup management ensures that you can quickly and easily access your files, information, and digital assets in the event of any system failure. In addition, we make sure to recover your data through our automatic backups and regular monitoring.
We do not live in a perfect world, so there is always a slight chance that your system might crash even in the absence of a mistake made by the remote infrastructure management company. Alternatively, there could be problems originating on the side of your developers. On the other hand, our team can guarantee that we will recover your system to its previous state within one minute.
We will ensure that you receive A to Z remote infrastructure monitoring and management with real 24/7/365 reaction time as needed. Our team follows industry standards and SLA and provides 8/5 to 24/7 emergency support and timely incident resolution. All of our past requests have been resolved under the stated SLA. Our reaction to a phone call is around 5 minutes, and critical case resolution is 30 minutes.
Featured Projects
With the IT-Magic team, you can get all the related benefits of remote infrastructure management of financial and technical optimization. Our team treats every case and client as unique and delivers just the solution needed. We utilize only mature tools, technology, and tech approaches so that we are not experimenting at the expense of the client.
We are directed to build trustworthy relationships based on clear communication and processes. This approach facilitates businesses with the most remarkable outcomes.
Green Panda Games
This game-producing company contacted the IT-Magic team with the request of remote infrastructure management for AWS. We helped set up their IT infrastructure in a highly protected, cost-efficient, stable manner. This resulted in our long-term cooperation, which has allowed GPG to focus on direct business tasks like game development and marketing.
50M+
gamers handled daily
Event Decor Direct
This event and wedding decor marketplace is a top US-based store that outsourced remote infra management to the IT-Magic team. We designed an AWS-based IT environment from scratch, which now handles over 50-times the traffic during sale seasons and marketplace uptime increased from 96% to 99.99%.
416%
revenue growth
#1 Cosmetics Store
The leading online cosmetics store in Europe addressed our team for remote infrastructure management services in 2010. As of now, we have been cooperating for more than 10 years and support the website’s 99.99% uptime, handle peak loads, and facilitate top-notch performance.
820TB
traffic handled monthly
This game-producing company contacted the IT-Magic team with the request of remote infrastructure management for AWS. We helped set up their IT infrastructure in a highly protected, cost-efficient, stable manner. This resulted in our long-term cooperation, which has allowed GPG to focus on direct business tasks like game development and marketing.
50M+
gamers handled daily
50M+
gamers handled daily
This event and wedding decor marketplace is a top US-based store that outsourced remote infra management to the IT-Magic team. We designed an AWS-based IT environment from scratch, which now handles over 50-times the traffic during sale seasons and marketplace uptime increased from 96% to 99.99%.
416%
revenue growth
416%
revenue growth
The leading online cosmetics store in Europe addressed our team for remote infrastructure management services in 2010. As of now, we have been cooperating for more than 10 years and support the website’s 99.99% uptime, handle peak loads, and facilitate top-notch performance.
820TB
traffic handled monthly
820TB
traffic handled monthly
With our RIM services, you can delegate the responsibilities and headache of managing and monitoring your IT assets. As a result, you receive 99.99% service uptime, 24/7 support, constant tech advancements, flexibility, and reduced costs; you also gain the value of customized infrastructure services according to business needs at a reasonable price.
Benefits of remote infrastructure management by IT-Magic
Simplicity
Basically, once you assign your IT operations to a remote team, you obtain a stable working IT system. This way, you do not have to worry about technical issues and can instead spend more time on business growth. Focus on strategy-related tasks and hand over tech activities to us so that we can keep them running.
Reliability
Get outstanding results with the help of the remote IT-Magic team, compared with an in-house team, due to our vast work experience with enterprises. We treat our clients right, utilize a similar level of involvement, and customize our services to ensure the stable operation of infrastructure whether it is for a startup or an ultra-high-load project.
Cost savings of up to 50%
Teams that provide remote infrastructure management services have 30-50% lower rates (e.g., in Ukraine) than in-house teams where you pay fixed salaries. You can save up to 50% of your expenses and receive the same level of service and results by giving IT-Magic management of your infrastructure remotely.
Basically, once you assign your IT operations to a remote team, you obtain a stable working IT system. This way, you do not have to worry about technical issues and can instead spend more time on business growth. Focus on strategy-related tasks and hand over tech activities to us so that we can keep them running.
Get outstanding results with the help of the remote IT-Magic team, compared with an in-house team, due to our vast work experience with enterprises. We treat our clients right, utilize a similar level of involvement, and customize our services to ensure the stable operation of infrastructure whether it is for a startup or an ultra-high-load project.
Teams that provide remote infrastructure management services have 30-50% lower rates (e.g., in Ukraine) than in-house teams where you pay fixed salaries. You can save up to 50% of your expenses and receive the same level of service and results by giving IT-Magic management of your infrastructure remotely.
Want to receive top-notch expertise in remote infrastructure management?
You are always welcome to contact us and get a free consultation call with our DevOps professionals to get answers and feedback regarding your IT environment advancement.
Why do clients choose us?
At IT-Magic, we speak the language of tech solutions that are in line with financial advantages for the client's company. We do not experiment at the client’s expense, but instead employ time-tested solutions and tools used in remote infrastructure management. We are supporters of transparent communication and building long-term relationships with our clients.
Provide 99.99% fault
tolerance
tolerance
For some of our clients, every hour of downtime can result in a loss of hundreds of thousands of dollars. By utilizing our remote infrastructure management services, we protect them from such failures and risks and do our best to achieve 99.99% fault tolerance. This has resulted in close cooperation for more than 10 years.
Bring the system
response time to 0.01s
response time to 0.01s
With our RIM services at hand, your business could have a response time for your web and mobile-based software of up to 0.01 seconds. We deliver services in order to obtain smooth, fast, and seamless performance in your IT environments.
Abide by industry-leading SLA & 24/7 emergency support
Once you need 24/7 support, you will receive remote infrastructure management services in a timely and most suitable way. IT-Magic operates under standardized SLA with 100% of incidents resolved. We answer emergency calls in 5 minutes and solve business-related problems in under 30 minutes.
Manage 800+TB of traffic per project each month
Within our RIM services, we set up, monitor, and support your IT infrastructure in a way that will best handle traffic rises, peak loads within sale seasons, and much more. Our service provisions can result in your system managing over 800TB of traffic per month and keep everything stable and performing well.
Average IT engineer experience — 14 years
Once we are delivering our remote infrastructure management services, we can also manage and optimize your IT expenditures. We delegate only complex and critical tech tasks to senior DevOps engineers for outstanding results and task all secondary functions to the mid-level professionals. Note that we do not employ junior specialists.
Grand expertise
in delivering IT solutions
in delivering IT solutions
We build honest relationships with clients and treat every request equally. You will obtain the same approach, attitude, and access to our 15+ years of experience. We provide the necessary tech solutions and remote infrastructure management services for a startup or an enterprise with 1M+ daily requests.
Provision of customer
data security
data security
Our team utilizes industry-level security standards, protocols, and methods to keep your customers’ data secure within our services. We learn continuously and attend security courses. In addition, all IT-Magic employees undergo regular lie detector testing to ensure that there are no data leaks from your systems.
Free security audit
and budget optimization
and budget optimization
As a part of our remote infrastructure management services, we conduct a security audit for free in order to provide top-quality security support for your IT environments. Initially, we analyze your systems and Amazon accounts to match your tech and business needs and create a report with security and cost-optimization improvement opportunities.
Average project
duration — 7 years
duration — 7 years
It is worth mentioning that 9 out of 10 clients have worked with IT-Magic for over 7 years and end up completely handing over all of their IT operations and RIM services. Our operation started with IT infrastructure design and setup from scratch, which is possible within 2 weeks or up to 3 months with ongoing IT maintenance.
For some of our clients, every hour of downtime can result in a loss of hundreds of thousands of dollars. By utilizing our remote infrastructure management services, we protect them from such failures and risks and do our best to achieve 99.99% fault tolerance. This has resulted in close cooperation for more than 10 years.
With our RIM services at hand, your business could have a response time for your web and mobile-based software of up to 0.01 seconds. We deliver services in order to obtain smooth, fast, and seamless performance in your IT environments.
Once you need 24/7 support, you will receive remote infrastructure management services in a timely and most suitable way. IT-Magic operates under standardized SLA with 100% of incidents resolved. We answer emergency calls in 5 minutes and solve business-related problems in under 30 minutes.
Within our RIM services, we set up, monitor, and support your IT infrastructure in a way that will best handle traffic rises, peak loads within sale seasons, and much more. Our service provisions can result in your system managing over 800TB of traffic per month and keep everything stable and performing well.
Once we are delivering our remote infrastructure management services, we can also manage and optimize your IT expenditures. We delegate only complex and critical tech tasks to senior DevOps engineers for outstanding results and task all secondary functions to the mid-level professionals. Note that we do not employ junior specialists.
We build honest relationships with clients and treat every request equally. You will obtain the same approach, attitude, and access to our 15+ years of experience. We provide the necessary tech solutions and remote infrastructure management services for a startup or an enterprise with 1M+ daily requests.
Our team utilizes industry-level security standards, protocols, and methods to keep your customers’ data secure within our services. We learn continuously and attend security courses. In addition, all IT-Magic employees undergo regular lie detector testing to ensure that there are no data leaks from your systems.
As a part of our remote infrastructure management services, we conduct a security audit for free in order to provide top-quality security support for your IT environments. Initially, we analyze your systems and Amazon accounts to match your tech and business needs and create a report with security and cost-optimization improvement opportunities.
It is worth mentioning that 9 out of 10 clients have worked with IT-Magic for over 7 years and end up completely handing over all of their IT operations and RIM services. Our operation started with IT infrastructure design and setup from scratch, which is possible within 2 weeks or up to 3 months with ongoing IT maintenance.
Remote infrastructure management service options
We monitor and manage IT infrastructure for small, SMB, and enterprise clients. We deliver and customize our remote infrastructure management services, including database, networks, storage, security, servers, and all related IT services according to their needs.
Over 10 years, we have worked with a few enterprise clients and delivered customized infrastructure solutions and RIM services. We ensure your complex IT systems will stay protected and stable under traffic changes and peak loads daily by applying mature DevOps technologies, approaches, protocols, etc.
Enterprise IT infrastructure support
Companies that are growing require daily support in IT operations and remote infrastructure management services. We will ensure your tech stability, security, and performance while you focus on strategic business tasks. With our support, you will receive end-to-end communication, easy data exchange, video conferencing, scalable web and app products, etc.
SMB IT infrastructure support
We deliver customized RIM services in a range of industries, especially the Fintech and eCommerce fields. You can count on us for ongoing maintenance, updating, security of marketplaces, online stores, web and mobile apps, IT systems in logistics, inventory, and support of IT operations in banking and transactions, etc.
Fintech & eCommerce IT support
In the 21st century, any business requires an online presence via web and/or mobile-based applications in order to deliver their value proposition to customers. With our remote infrastructure management services, you can be sure that your IT assets will work smoothly, are up to date, and deliver a great end-user experience.
Application IT infrastructure support
The IT-Magic team is directed to build trustworthy and long-term relationships. We have been cooperating with a few clients for more than 10 years. We deliver complete and ongoing remote infrastructure management services to meet your demands, match internal processes, and cover IT assets for years.
Ongoing IT infrastructure support
We believe that everyone should have access to top-quality RIM services. We can provide one-time services like IT consulting, tech audits, security audits, compliance assessments, penetration testing, load testing, etc. If you just started your business, we could help with a design and IT infrastructure setup, and further cloud migration, optimization, and improvement.
One-time IT infrastructure support
Feel free to discover other related services from the IT-Magic team: Cloud consulting services, AWS consulting services, and DevOps consulting.
Discover a few other related services from the IT-Magic team like Managed IT services, Cloud services, and DevOps services.
Over 10 years, we have worked with a few enterprise clients and delivered customized infrastructure solutions and RIM services. We ensure your complex IT systems will stay protected and stable under traffic changes and peak loads daily by applying mature DevOps technologies, approaches, protocols, etc.
Companies that are growing require daily support in IT operations and remote infrastructure management services. We will ensure your tech stability, security, and performance while you focus on strategic business tasks. With our support, you will receive end-to-end communication, easy data exchange, video conferencing, scalable web and app products, etc.
We deliver customized RIM services in a range of industries, especially the Fintech and eCommerce fields. You can count on us for ongoing maintenance, updating, security of marketplaces, online stores, web and mobile apps, IT systems in logistics, inventory, and support of IT operations in banking and transactions, etc.
In the 21st century, any business requires an online presence via web and/or mobile-based applications in order to deliver their value proposition to customers. With our remote infrastructure management services, you can be sure that your IT assets will work smoothly, are up to date, and deliver a great end-user experience.
The IT-Magic team is directed to build trustworthy and long-term relationships. We have been cooperating with a few clients for more than 10 years. We deliver complete and ongoing remote infrastructure management services to meet your demands, match internal processes, and cover IT assets for years.
Discover a few other related services from the IT-Magic team like Managed IT services, Cloud services, and DevOps services.
Discover a few other related services from the IT-Magic team like Managed IT services, Cloud services, and DevOps services.
We believe that everyone should have access to top-quality RIM services. We can provide one-time services like IT consulting, tech audits, security audits, compliance assessments, penetration testing, load testing, etc. If you just started your business, we could help with a design and IT infrastructure setup, and further cloud migration, optimization, and improvement.
Feel free to discover other related services from the IT-Magic team: Cloud consulting services, AWS consulting services, and DevOps consulting.
Feel free to discover other related services from the IT-Magic team: Cloud consulting services, AWS consulting services, and DevOps consulting.
FAQ
Remote infrastructure management (RIM) is the process of administering and monitoring IT infrastructure and all its related tasks like databases, servers, data centers, storage, web and mobile-based applications, cloud-based services, operating systems, etc., from a distance.
The provided remote infrastructure management services manage and control technology, infrastructure, and data proactively. Businesses can delegate their IT operations to IT providers operating worldwide. RIM services also help companies cover the internal needs and needs of their employees and keep everything working across the entire organization.
Remote infrastructure management allows businesses and organizations to deliver more advanced services and an improved user experience to achieve higher sales and revenues. Therefore, the main goal of infrastructure management is to ensure system stability and security by decreasing response times, system downtime, and enabling organization performance and continuity in the long run.
The provided remote infrastructure management services manage and control technology, infrastructure, and data proactively. Businesses can delegate their IT operations to IT providers operating worldwide. RIM services also help companies cover the internal needs and needs of their employees and keep everything working across the entire organization.
Remote infrastructure management allows businesses and organizations to deliver more advanced services and an improved user experience to achieve higher sales and revenues. Therefore, the main goal of infrastructure management is to ensure system stability and security by decreasing response times, system downtime, and enabling organization performance and continuity in the long run.
Generally speaking, outsourcing infrastructure management enhances efficiency, cuts costs, speeds up product development, increases flexibility, and allows companies to focus on their core business objectives. Aside from all these benefits, outsourcing IT operations provides companies with top DevOps expertise and professional IT engineers and teams using mature tech stacks and tools used in remote infrastructure management.
Therefore, if you are looking for an IT solution that optimizes your IT expenditures and want to receive top-notch expertise, then infrastructure management outsourcing is a good option for you. Cost and time savings are just a few of the benefits. Basically, once you find a reliable and professional IT vendor, you can hand over your headache caused by IT operations and tech tasks.
It is worth noting that the outsourcing market is booming and provides an immense number of services, experience, expertise, solutions, etc. In addition, once you outsource to a company from Eastern Europe, you can expect to save 30-50% of your budget. This is because hourly rates in Eastern Europe (e.g., Ukraine) are 40-60% lower for similar expertise in Europe and the USA. Furthermore, the region has a great price-quality ratio to outsource infrastructure management due to lower tax rates, over 15 years of expertise in outsourcing IT operations, a wide talent pool, access to limited expertise, and much more.
Therefore, if you are looking for an IT solution that optimizes your IT expenditures and want to receive top-notch expertise, then infrastructure management outsourcing is a good option for you. Cost and time savings are just a few of the benefits. Basically, once you find a reliable and professional IT vendor, you can hand over your headache caused by IT operations and tech tasks.
It is worth noting that the outsourcing market is booming and provides an immense number of services, experience, expertise, solutions, etc. In addition, once you outsource to a company from Eastern Europe, you can expect to save 30-50% of your budget. This is because hourly rates in Eastern Europe (e.g., Ukraine) are 40-60% lower for similar expertise in Europe and the USA. Furthermore, the region has a great price-quality ratio to outsource infrastructure management due to lower tax rates, over 15 years of expertise in outsourcing IT operations, a wide talent pool, access to limited expertise, and much more.
The minute you require remote infrastructure support and want to delegate IT operations, you should start a vendor search and selection process. RIM services providers reduce costs, provide higher flexibility, and facilitate access to top expertise.
You may search for an IT provider via a Google search or via listings sites like Clutch, Manifest, SoftwareWorld, or freelance platforms like Upwork. By filtering providers by region, expertise, and rates, you may have a list of potential providers. Then, it makes sense to do more profound research and study the company’s portfolio, tech specializations, processes, years of experience, expertise, and also be sure to review client references. This is the first phase of the IT vendor selection process.
In the next stage, you should create an RFP (Request for Proposal) document and a list of questions and start contacting the selected vendors personally. Once you begin contacting IT teams, you can fill out the information so that you can analyze and compare RIM service providers.
It is crucial to focus on how teams are involved in the current state of operations, study business needs, and provide recommendations. Please pay attention to the communication flow, how teams give feedback, and the ways they try to provide value by optimizing IT operations, reducing IT costs, as well as their practices, technologies, and security standards used.
You may search for an IT provider via a Google search or via listings sites like Clutch, Manifest, SoftwareWorld, or freelance platforms like Upwork. By filtering providers by region, expertise, and rates, you may have a list of potential providers. Then, it makes sense to do more profound research and study the company’s portfolio, tech specializations, processes, years of experience, expertise, and also be sure to review client references. This is the first phase of the IT vendor selection process.
In the next stage, you should create an RFP (Request for Proposal) document and a list of questions and start contacting the selected vendors personally. Once you begin contacting IT teams, you can fill out the information so that you can analyze and compare RIM service providers.
It is crucial to focus on how teams are involved in the current state of operations, study business needs, and provide recommendations. Please pay attention to the communication flow, how teams give feedback, and the ways they try to provide value by optimizing IT operations, reducing IT costs, as well as their practices, technologies, and security standards used.
The IT-Magic team could be an excellent choice for you in providing remote infrastructure management services at reasonable hourly rates. Initially, we start our cooperation with an in-depth business analysis, tech assessment, and study of the client’s objectives and requirements. We deliver a free security audit and evaluate the existing AWS account for cost-optimization. Note that we can get you a discount of 30% AWS hosting once you are our client.
Further, we design a plan of action to digitally transform your business to match industry standards and comply with all tech requirements. Our processes are settled in a transparent way with regular reports and clear communication. We value long-term relations since we believe trustworthy ties lead to the most remarkable results. As a result, 9 out of 10 clients stay with IT-Magic for at least 7 years.
The remote infrastructure management services we deliver are based on industry-level SLA. Our service package includes the necessary info and prescribed reaction times, costs, and other custom elements you may require in RIM services. Our reaction to emergency calls is within 5 minutes, and resolution of critical issues takes around 30 minutes. It is worth mentioning that 100% of all incidents we have addressed have been resolved.
Lastly, security is our priority within remote infrastructure management services. Our services comply with security policies and standards for data storage and encryption. As well, we set up a firewall inside the IT infrastructure. This approach is applied by only 1 out of 10 other companies. Our DevOps engineers and specialists undergo lie detector tests and up-to-date training in security.
Further, we design a plan of action to digitally transform your business to match industry standards and comply with all tech requirements. Our processes are settled in a transparent way with regular reports and clear communication. We value long-term relations since we believe trustworthy ties lead to the most remarkable results. As a result, 9 out of 10 clients stay with IT-Magic for at least 7 years.
The remote infrastructure management services we deliver are based on industry-level SLA. Our service package includes the necessary info and prescribed reaction times, costs, and other custom elements you may require in RIM services. Our reaction to emergency calls is within 5 minutes, and resolution of critical issues takes around 30 minutes. It is worth mentioning that 100% of all incidents we have addressed have been resolved.
Lastly, security is our priority within remote infrastructure management services. Our services comply with security policies and standards for data storage and encryption. As well, we set up a firewall inside the IT infrastructure. This approach is applied by only 1 out of 10 other companies. Our DevOps engineers and specialists undergo lie detector tests and up-to-date training in security.
Are you interested in receiving a consultation and more details about RIM services?
Want to know whether outsourcing infrastructure management to a remote team is worth it? Feel free to contact IT-Magic; we can advise you on the best usage of IT services and possible IT operation advancement.
+ 1 833 950 10 59 (US Toll Free)
+38 098 685 77 18 (UA)
+44 800 102 61 33 (UK Toll Free)
+48 571 287 142 (PL)
ITMagic
Services:
Offices:
E-mail and social:
ul. Złota 75A lok. 7, Warszawa 00-819
Svitlytskoho St, 35, Kyiv 04123
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Ukraine
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