Web server support and management
RIM service by the IT-Magic team involves the management and setup of web servers for hosting your digital system. As well, we help design your servers in the most suitable and effective way from scratch. Your web and mobile-based apps, as well your internal IT systems, will work without failovers or downtime.
Cloud infrastructure management
As part of our remote infrastructure management services, you can receive a team that controls your IT environment completely. The services include cloud system setups, configuration, improvements to match with organizational daily tasks, and further objectives of scalability. Our team works with AWS and GCP providers to cover the needs of computing, networking, storage, and to make your IT infrastructure highly available.
As a part of remote infrastructure management services, you will receive the most comprehensive and secure data storage to satisfy daily business needs, ongoing scalability, and growth. Our DevOps and tech processes are directed to cover daily needs in access to media and content files, web and mobile app data and capabilities, data backups, and much more. It is also worth mentioning that you may get a 30% discount on AWS hosting once you are our client.
Remotely, we take care of your databases that store, proceed, and extract corporate information. Remote infrastructure management services include secure database encryption and performance monitoring to support your business in daily tasks and activities like peak loads, traffic increases, info exchanges, and migrations.
We take care of your IT infrastructure remotely and eliminate cyberattacks, malicious files, hackings, and other threats that could influence its security. We apply industry-level security standards, encryption protocols, and up-to-date approaches within our RIM services. Note that we will set up a firewall inside your IT infrastructure while only 1 out of 10 companies provide this service.
We support stability, security (we follow OWASP guides), and the seamless operation and user experience of your web and mobile-based applications. With our remote infrastructure management services, you can sleep well knowing that your brand will increase your customer loyalty and, consequently, profit.
With our team, you can focus on your strategic tasks and count on us anytime. We manage your IT environment completely, from 24/7 system monitoring to controlling the performance of web and mobile apps to eliminate any potential issues and remove any issues immediately.
Entire system monitoring
Once you are collaborating with the IT-Magic team, you will attain superior analysis of your IT system performance and operation, resulting in the efficient optimization of your computing resources. Along with our RIM services, we conduct perf testing and can evaluate a system across different aspects like speed, reliability, and stability from different angles and loads.
Performance testing & optimization
As a part of remote infrastructure management services, backup management ensures that you can quickly and easily access your files, information, and digital assets in the event of any system failure. In addition, we make sure to recover your data through our automatic backups and regular monitoring.
We do not live in a perfect world, so there is always a slight chance that your system might crash even in the absence of a mistake made by the remote infrastructure management company. Alternatively, there could be problems originating on the side of your developers. On the other hand, our team can guarantee that we will recover your system to its previous state within one minute.
We will ensure that you receive A to Z remote infrastructure monitoring and management with real 24/7/365 reaction time as needed. Our team follows industry standards and SLA and provides 8/5 to 24/7 emergency support and timely incident resolution. All of our past requests have been resolved under the stated SLA. Our reaction to a phone call is around 5 minutes, and critical case resolution is 30 minutes.
24/7 emergency reaction
Remote monitoring, DB administration, security and storage matters, 24/7 care and responses are services we have delivered since 2010. We help organizations better control their IT infrastructure, ensure the coordination of complex systems, unity and stability across its elements, and make maintenance easier.