Your AWS, run by a team AWS itself has audited
Monitoring, on-call, patching, security, and cost control — delivered under our AWS Managed Service Provider practice. AWS independently examined our operations, incident management, and security before granting the designation; fewer partners worldwide hold it than you’d guess. 5–15 minute response SLA. 99.95% uptime SLA. Senior engineers only. Monthly, cancellable.
AWS Managed Service Provider (audited) · Advanced Tier Services Partner · 700+ projects since 2010 · Zero client security breaches · 5.0 on Clutch
Teams that trust us with production:
You're here because one of these is true
- The one person who understands your infrastructure is a resignation letter away from being a crisis.
- Incidents happen at night, and “we’ll look at it in the morning” is costing real money.
- You need a DevOps hire, the market wants $150k+, and the good ones aren’t answering.
- Your AWS bill creeps up every month and nobody owns the number.
- A customer’s security review asked who monitors production — and the honest answer is “sort of everyone.”
- Compliance (PCI, HIPAA, SOC 2) requires controls to run continuously, not to exist on paper.
The MSP model exists for exactly this: a senior AWS team on retainer instead of a hire you can’t find — with processes AWS has audited, not just promised.
Audited, not self-declared
Anyone can write “managed services” on a website. The AWS MSP designation is different: AWS independently examined how we actually operate — monitoring and incident management, security practices, change control, customer operations, business continuity — through a multi-stage audit, before allowing us to carry the badge.
What that buys you in practice:
Runbooks that exist
Incident response is a documented, audited process, not tribal knowledge in one engineer's head.
Security by default
Least-privilege access, encryption, logging: the same discipline that has kept every client environment we've ever operated at zero breaches.
Continuity
The audit checks what happens when a person is sick, on vacation, or gone. Your infrastructure doesn't depend on any single human — including ours.
A vendor your auditor accepts
When your PCI, HIPAA, or SOC 2 assessor asks who operates production, "an AWS-audited MSP" is an answer that closes the question.
What we take off your plate
24/7 monitoring & on-call
Proactive alerting with response runbooks; issues caught before your customers report them. 5–15 minute response SLA for production incidents.
Patching & maintenance
OS, Kubernetes, dependencies: updated on schedule, not after the CVE makes the news.
Cost control as routine
Right-sizing reviews, commitment management, anomaly response. Cost discipline is part of operations, not a separate project — documented client results run 34–60% below their starting bills.
Security operations
Access reviews, vulnerability management, log retention; compliance controls that keep running between audits.
Architecture work in between
The same senior engineers who hold the pager design your next change. No handoff between "support" and "engineering."
Infrastructure as code
Everything in Terraform; the environment is documented because the documentation is the environment.
Stack: AWS-native, Kubernetes/EKS, Terraform, Docker, ArgoCD, Helm, Grafana, Loki.
Plans that scale with how much you want off your plate
Basic
Up to 4 hours/month
Business-hours availability for infrastructure fixes and small tasks. For stable environments that need a senior team a call away. Extra hours at the hourly rate.
Optimal
Up to 24 hours/month
Everything in Basic, plus: 24/7 emergency availability, production incident response under the SLA, security hardening, fault-tolerance work, cost-optimization reviews, direct chat with the engineering team, weekly calls. The plan most clients run on.
Platinum
Up to 40 hours/month
Everything in Optimal, plus: a dedicated engineer team, priority 5–15 minute response for production outages, vulnerability scanning, compliance-oriented operations (PCI DSS, HIPAA, SOC 2, GDPR controls kept running), and a detailed annual infrastructure audit.
Custom
Discussed individually
Scope, hours, and SLA designed around your environment — including full compliance operations through your audit windows.
Every plan includes a named senior engineer, PM coverage, and month-to-month terms. Fixed quote after a 30-minute call.
Our success stories of AWS infrastructure support
Check how other businesses improve their system stability and operational efficiency with our assistance
Foxtrot
- Retail & E-commerce
- 1K-5K employees
AWS cost reduction by 46% due to migration to a new infrastructure and implementation of dynamic environments
Pandora
- Retail Luxury Goods and Jewelry
- 201 - 500 employees
99.99% website availability via migration to AWS and infrastructure modernization
Why teams pick us over hiring
Cheaper than the hire, deeper than one person
A senior team with 20+ AWS certifications for less than one US DevOps salary; no vacation gaps, no bus factor.
Founder-led, senior-only
The people on the call are the people on the pager. No account-manager layer, no juniors on production.
We operate what we build
Half our value is in year two, three, and seven of running the environment. Clients stay 7 years on average; 99% recommend us.
No development department
Nobody here is incentivized to sell you software work. Infrastructure is the whole job.
From first call to covered in about two weeks
1. 30-minute call
You describe the environment and what keeps breaking; you leave with a first read on scope and the right plan.
2. Access & audit
Read-only review of the infrastructure; we map what exists, what's fragile, and what's undocumented.
3. Onboarding
Monitoring wired, runbooks written, on-call live. Terraform brought up to date where it isn't.
4. Steady state
Incidents handled, patches landed, costs reviewed, weekly sync. You get your engineers back.
Other AWS services
AWS infrastructure audit
Gain an in-depth evaluation of your infrastructure's security, cost-effectiveness, backup strategies, and resilience against failures. By identifying vulnerabilities and misconfigurations, you can improve your AWS setup to boost performance and optimize costs.
AWS migration services
Receive a professional service of migration to AWS from any other cloud or on-premise servers. IT-Magic has a transparent and clear process that includes thorough preparation and planning. We also control the quality of our work to ensure high system performance and security.
AWS security services
Set up top-notch security for your AWS infrastructure with IT-Magic’s help. The correct security strategy and timely audits will help you avoid system errors, data leaks, and other potential threats. Our team also helps businesses with HIPAA, PCI DSS, and NIST compliance.
AWS generative AI service
Achieve a competitive advantage by using AI technologies. With our support, you can enhance customer personalization, streamline workflows with large datasets, improve document management, do accurate forecasting and planning, and make informed, strategic decisions.
Well-Architected review
Ensure your system is designed effectively by evaluating your architecture against the AWS Well-Architected Framework. This framework focuses on six essential pillars: operational excellence, security, reliability, performance efficiency, cost optimization, and sustainability.
AWS Reseller
IT-Magic can become your trusted reseller for AWS products and services. Enjoy a 2% discount on all AWS offerings, with the potential increase to 4-5%.
AWS consulting services
IT-Magic is an AWS Advanced Tier Services Partner, so we are ready to advise you on everything related to AWS infrastructures. Our task is to give you value and show the best solution for your goals and expectations from Amazon Web Services.
AWS DevOps services
Improve and speed up your software development process with our help via the use of mature technologies, the latest approaches, and best DevOps practices. Leverage Kubernetes, Docker, CI/CD, infrastructure as a code, etc. to reduce the time and cost of your product launches.
Kubernetes support services
If you already use containers or have plans to do so, pay attention to Kubernetes (Amazon EKS). We are ready to help you implement and support it. Improve the performance of your infrastructure and ensure greater deployment speed, scalability, automation, and security.
FinOps Audit
Fixed-price AWS cost audit by an audited MSP. We find at least 20% of recoverable spend or the audit is free. Documented projects: 34–60% saved.
Graduate to AWS
Your PaaS got you to product-market fit. Your enterprise deal needs AWS. We migrate infrastructure — not your code — and make it SOC 2 / HIPAA / PCI ready.
Compliance-Ready Infrastructure
PCI DSS, HIPAA, SOC 2, GDPR. We don't audit you — we build and remediate the infrastructure your auditor is going to test. Payment processors have passed annual PCI certification on environments we built.
FAQ
What is an AWS managed service provider (MSP)?
An MSP runs your workloads on AWS day to day — monitoring, scaling, patching, backups, security, and cost control — so your team stays on the product. IT-Magic is an audited AWS MSP: AWS independently reviewed our operations, tooling, security, and incident management before granting the designation.
How fast do you respond to incidents?
Under a 5–15 minute response SLA for production incidents, depending on plan, with 24/7 coverage on Optimal and above. Uptime commitment: 99.95% SLA; environments we operate have sustained up to 99.99% in production.
Is this cheaper than hiring a DevOps engineer?
Usually, and it’s not close. A plan with 20–40 senior hours a month costs less than one mid-level US hire — and you get a team spanning architecture, security, Kubernetes, and cost optimization instead of one person’s skill set, with no recruiting risk and no bus factor.
We don't know what state our infrastructure is in. Can you still take it over?
That’s the normal starting condition. Onboarding begins with a read-only audit that maps what exists and what’s fragile — you see the findings before we touch anything. If you want the cost side first, start with the FinOps audit: find at least 20% of recoverable spend or it’s free.
Do we have to commit long-term?
No. Plans are monthly and cancellable. Clients stay an average of 7 years because the service holds, not because a contract does.
Thirty minutes, one engineer, your environment
Describe your setup and what’s been breaking. You’ll leave the call knowing which plan fits, what onboarding covers, and what it costs. The read is yours either way.