We use a fixed monthly fee because we wish to protect our clients from additional expenses that would appear if we worked charging by the hour. As experience shows, a misunderstanding often arises between engineers and clients regarding the time spent on a particular task. It may happen that, for example, 30 minutes were allotted to the task in the beginning, but during its execution, additional subtasks appeared and, as a result, the total time spent on the task increased by several times. It is much simpler not to explain the nuances of each task to the client, but simply once and for all to agree on the monthly price for support. This way our clients do not bear any additional costs, they pay only the amount we agreed on beforehand.

For such cases, we have reserved the possibility of estimating the payments by the hour. It will appear beneficial for customers who need less than 5 hours of our work per month.

All our employees pass a polygraph (lie detector) test before receiving access to customers’ servers. This test reveals all potentially dangerous biography details, such as the criminal past/present, drug use, gambling, alcohol addiction, the presence of big unpaid loans and debts, and much more. Only candidates who have nothing to do with such issues can be accepted. Unfortunately, there have already been cases when we couldn’t hire good technical specialists because they haven’t done well on a lie detector examination. For our work, in addition to professionalism, character traits and life situation of our employees are also critically important. All our employees have passed the polygraph test successfully and have proved in work that they are trustworthy people and can be allowed to work with the most important data of our customers.

Yes, in case of an accident we are available 24x7. A special phone number of technical support is working for customers round-the-clock; using it, you can contact us any time. All other (planned) work we carry out during our normal working hours from 9-00 am to 6-00 pm (GMT + 2).

We’ll name the three most important benefits:
1) Our devops works on different projects, at the same time encountering a variety of situations and gaining a lot of valuable experience that an office employee simply can not get when serving a single project.
2) In the case of resigning/sickness of the full-time office system administrator, the sysadmin work stops until a replacement is found. Working with us, you are insured against such situations, because at least 3 independent devops engineers will be working on your project, and they will never get sick or resign all at the same time.
3) Good devops costs from $2000 per month, and it’s only one person you get. Our monthly fee is lower, and at the same time, you’ll receive 2-3 high-level specialists working for you.

To speed up responses to customer requests, all communication during business hours occurs online (in a chat).
The first response time to a non-emergency client request is up to 30 minutes.
The reaction time to a non-critical monitoring message (a minor malfunction that does not lead to financial losses) is up to 20 minutes.
Response time to a critical monitoring message (a fault that leads to financial or other critical losses) - up to 5 minutes.
If accidents occur outside of business hours, the customer must contact us via the 24-hour technical support phone.
Our experts will solve any problem at any time.