
Support for online stores
We test the site and eliminate emerging issues before they begin to affect your profit:
- Slow work of the site when processing individual requests
- Various breakdowns
- Site vulnerabilities
- Site vulnerabilities
We help owners of high-load websites ensure flawless operation of critical servers. We work with ecommerce, fintech, retail and many other areas of IT.
How we workWe strive to satisfy any request of our customers and do more than they expect from us.
We provide a team of DevOps specialists to support the project 24x7.
We determine the existing pain points of the project.
We carry out a full analysis of the existing infrastructure.
We carry out load testing of the project.
We find and eliminate all the bottlenecks. We solve all arising problems once and for all. We eliminate not only the consequences but also the causes of the problem, preventing it from occurring again and again.
We set up the thorough monitoring of the project, which allows us to learn in advance about an emerging problem.
We set up backups of all project data.
We optimize expenses by reducing the number / changing the type of servers and recommend the best way of placing your information on the servers to obtain a more suitable configuration for your business.
SERVERS SUPPORTED
TASKS COMPLETED
UPTIME OF OUR SERVICES
CUPS OF COFFEE
Understanding this, we approach the selection of our DevOps engineers very carefully.
We provide a team of DevOps engineers to support the project 24x7.
We find the existing pain points of the project.
We optimize expenses by reducing the number / changing the type of servers and recommend the best way of placing your information on the servers to obtain a more suitable configuration for your business.
We test the site and eliminate emerging issues before they begin to affect your profit:
We specialize in online stores based on bitrix and have accumulated vast experience in this area. Bitrix has many non-obvious features that become clear only with constant and long-term work with it. The experience gained over the years of work allows us to provide ongoing support, ensure information security and flawless performance of the online store on bitrix.
One of the main problems of online stores, marketplaces, agencies, fintech services and other systems aimed at attracting and servicing users is losing customers and profits due to the inability of the site to handle heavy traffic that happens during the days of sales, holidays, and increased demand for the services.
We conduct testing that determines:
Early testing will help to avoid financial and reputational losses during the times of increased load.
Black Friday is one of the main sales of the year and the most important event in the field of ecommerce. On this day, online stores are experiencing a very high load, for which the preparations must be made in advance.
We, together with your developers, identify all the bottlenecks of the site and eliminate the problems that were found.
It is necessary to prepare for this kind of sale in advance, so we recommend that our customers start load-testing the site at least a month before the traffic dramatically increases.
One of the main components of success is the reliable, uninterrupted operation of your servers and software. We provide administration and support that will allow you to:
With us you get:
Our main task is to ensure the quality functioning of your business.
Read more in the paragraph How we accept projects for service
ЗThe monitoring task is done to prevent financial and reputational losses, to help make the right choice in the resource development, taking into consideration the estimated degree of server load.
Properly configured monitoring should warn in advance of a coming problem so that there is enough time to fix it.
It is monitoring, not users, that should be the first to report any malfunction, so that the flaw can be quickly eliminated.
No additional or hidden fees
(If the number of servers is less than 5, the price is increased by 1.5 times)Per server per month
Per server per month
Per server per month
The consultation is always free. We will explain, advise, and help to decide on further actions.
We offer quality services and excellent support, and the best confirmation of this is the feedback from our happy customers :)
This company was recommended to us by friends. At that time, our system administrator had quit and it was urgent to look for a new one. The guys from IT-Magic quickly got into work, figured out the specifics of our business and reconfigured the server operation scheme in such a way that now everything works like a Swiss watch. We are no longer afraid of losing information, and our site can withstand loads several times greater than before.
CTO of marketplace Eda.uaWe were attracted by the fact that for all services IT-Magic charges one fixed fee. Everything is clear, without hidden payments. For the installation of new programs and servers, consultations and other services we pay as much as we have originally agreed. I like it very much that there is no need to search for admins, they are always there and are the first to point out probable problems, immediately offering options for solving them.
Head of restaurant aggregators 1sushi.ru and 1pizza.ruWe always handled the technical part on our own. But with the expansion of the project, more customers appeared, we expanded, and problems arose that we could no longer independently solve. We invited specialists from IT-Magic for one-time work. The system administrators coped with the task quickly and suggested a few more points on setting up servers that we did not know about. Since then, we have been working with the company on an ongoing basis and have forgotten about problems and system failures.
Manager of Beautiful Solution Web StudioSome of our clients
All that you wanted to know, but did not know whom to ask.
Consider a car. Do I need to service it? For some time, you can certainly go without service, but little by little any machine will begin to have problems, and the further you go neglecting them, the bigger the damage. It’s true for servers as well. For some time you leave them without maintenance, but sooner or later it will still lead to issues. The longer the servers are not looked after, the more serious problems arise on them.
Our main task is the uninterrupted operation of our customers’ services. At the same time, thanks to properly configured monitoring, we receive notifications of emerging problems even before users notice them. This allows us to seamlessly troubleshoot problems before they develop into a system fault. Up to 90% of our work is hidden from customers - it is monitoring, backing up, updating vulnerable/outdated software, optimizing server settings.
We use a fixed monthly fee because we wish to protect our clients from additional expenses that would appear if we worked charging by the hour. As experience shows, a misunderstanding often arises between engineers and clients regarding the time spent on a particular task. It may happen that, for example, 30 minutes were allotted to the task in the beginning, but during its execution, additional subtasks appeared and, as a result, the total time spent on the task increased by several times. It is much simpler not to explain the nuances of each task to the client, but simply once and for all to agree on the monthly price for support. This way our clients do not bear any additional costs, they pay only the amount we agreed on beforehand.
For such cases, we have reserved the possibility of estimating the payments by the hour. It will appear beneficial for customers who need less than 5 hours of our work per month.
All our employees pass a polygraph (lie detector) test before receiving access to customers’ servers. This test reveals all potentially dangerous biography details, such as the criminal past/present, drug use, gambling, alcohol addiction, the presence of big unpaid loans and debts, and much more. Only candidates who have nothing to do with such issues can be accepted. Unfortunately, there have already been cases when we couldn’t hire good technical specialists because they haven’t done well on a lie detector examination. For our work, in addition to professionalism, character traits and life situation of our employees are also critically important. All our employees have passed the polygraph test successfully and have proved in work that they are trustworthy people and can be allowed to work with the most important data of our customers.
Yes, in case of an accident we are available 24x7. A special phone number of technical support is working for customers round-the-clock; using it, you can contact us any time. All other (planned) work we carry out during our normal working hours from 9-00 am to 6-00 pm (GMT + 2).
We’ll name the three most important benefits:
1) Our devops works on different projects, at the same time encountering a variety of situations and gaining a lot of valuable experience that an office employee simply can not get when serving a single project.
2) In the case of resigning/sickness of the full-time office system administrator, the sysadmin work stops until a replacement is found. Working with us, you are insured against such situations, because at least 3 independent devops engineers will be working on your project, and they will never get sick or resign all at the same time.
3) Good devops costs from $2000 per month, and it’s only one person you get. Our monthly fee is lower, and at the same time, you’ll receive 2-3 high-level specialists working for you.
To speed up responses to customer requests, all communication during business hours occurs online (in a chat).
The first response time to a non-emergency client request is up to 30 minutes.
The reaction time to a non-critical monitoring message (a minor malfunction that does not lead to financial losses) is up to 20 minutes.
Response time to a critical monitoring message (a fault that leads to financial or other critical losses) - up to 5 minutes.
If accidents occur outside of business hours, the customer must contact us via the 24-hour technical support phone.
Our experts will solve any problem at any time.
We solve technical problems of any complexity.