AWS Infrastructure Support Services
You need AWS infrastructure support if
System can’t handle increased loads
Your team has no strategic planning for business growth and periods of traffic spikes. They don’t improve system scalability and apply no tools and services to ensure fault tolerance.
System has vulnerabilities and nobody eliminates them
You have a very superficial system support. Your infrastructure services are outdated, no patches are applied, and monitoring and logging are insufficient or not set.
You pay high AWS bills but your infrastructure is unstable
You have no visibility into resource and cost spending. Your team tries cost-saving methods and troubleshoots issues as they arise but nothing helps.
System experiences downtime because of the task queue
Your developers must wait until DevOps engineers finish other tasks in the queue. You receive feedback on downtime in production and the company loses money.
You have no system monitoring
You don’t use proactive detection of potential risks. Your team doesn’t take preventive actions to eliminate issues and your system remains vulnerable.
You require emergency fixes if the system has issues at night
You don’t have an in-house DevOps engineer to provide emergency support at night, and you don’t need a full-time in-house specialist because it is too expensive.
Benefits of AWS architecture support
Improved system performance and scalability
Customers can optimize the performance of their AWS environments via efficient system configurations. They will also prepare their business for changes in traffic and demand by using auto-scaling strategies and load balancing.
System security hardening
With our AWS infrastructure support, your system will be configured according to security best practices and compliance with industry regulations. This includes not only sensitive data protection but also backup strategies and disaster recovery planning.
Visibility into cost and resource allocation
Get your AWS environments analyzed to understand your spending and resource provisioning. You will be able to make informed decisions based on the results, control costs better and apply efficient optimization strategies.
Quick response time for outages in production
Using our AWS infrastructure support services allows you to have quick feedback from DevOps engineers on issue severity and elimination terms. Usually, it happens within 15-60 minutes based on a support plan.
Comprehensive approach to system monitoring
Our clients receive uninterrupted system availability and reliability due to continuous monitoring. It allows for identifying potential issues and resolving them rapidly before they can affect business operations and security.
24/7 availability for emergency troubleshooting
By choosing our 24/7 infrastructure support for AWS you will receive quick resolution of technical issues that arise at any time of the day or night. This will minimize the negative impact on business operations and income.
Our AWS infrastructure support plans
Basic
Up to 4 hours/month
Extra hours per hourly rate
What is included?
- Availability during business hours (9 am - 6 pm CET) in case of a system failure
What you get ?
- Quick fixes of infrastructure according to SLA
- Additional tasks upon request
Optimal
Up to 20 hours/month
Extra hours per hourly rate
What is included?
Everything from Basic and:
- 24/7 availability for emergency support
- One-hour response time for outages in production
- System security hardening
- Ensuring fault tolerance
- Cost-optimization audit
- Chat with a team of AWS experts
- Weekly calls with the team
What you get ?
- Quick infrastructure fixes at any time
- Infrastructure design according to AWS best practices
- Security ensured by AWS Certified Security Specialists
- Recommendations on cost savings
Platinum
Up to 40 hours/month
Extra hours per hourly rate
What is included?
Everything from Optimal and:
- A dedicated team of AWS experts
- 15-minute response time for outages in production
- Scanning for vulnerabilities
- Compliance audits
- Detailed infrastructure audit
What you get ?
- Detailed cost-saving strategy and implementation plan
- AWS Well-Architected Framework compliance
- PCI DSS, HIPAA, GDPR, and CCPA compliance
Custom
Discussed individually
Based on the client’s requirements
What is included?
Scope of work discussed individually
What you get ?
Individual results based on the scope of work discussed
AWS infrastructure components we support
Instances and containers
Instances and containers help companies reduce spending and allow quicker deployments, increased data security, advanced system portability, and IT efficiency. Within our AWS infrastructure support, we can assist with instance and container orchestration.
App servers
Our AWS architecture support includes setting up and configuring app servers for hosting and running web and mobile products without downtime or failures. You can count on us to design your AWS servers most suitably for fast, smooth, scalable, and secure system operations.
Databases
As a part of our AWS infrastructure support services, you will receive highly secure and efficient database setup, configuration, tuning, management, modification, or migration to meet business demands and support daily activities even during peak loads.
Web & mobile apps
Deliver a seamless experience for end-users through secure and high-performing applications with the help of our infrastructure support for AWS. We will handle your mobile and web-based applications in line with their back end for profit and increased brand loyalty.
Operating systems
We help set up and support the most widely adopted operating systems, keep track of their updates, and eliminate any issues we find. Furthermore, with our AWS infrastructure support services, our team ensures that the current OS matches your business needs.
Cloud infrastructure as a whole
Receive top-notch AWS infrastructure setup, configuration, and improvement. We work with all components needed for cloud computing, networking, storage, etc. Our AWS infrastructure support makes your data, resources, and applications highly accessible to end-users.
Our success stories of AWS infrastructure support
Foxtrot
- Retail & E-commerce
- 1K-5K employees
- Ukraine
Pandora
- Retail Luxury Goods and Jewelry
- 201 - 500 employees
- Ukraine
Intertop
- Retail Fashion
- 1K-5K employees
- Ukraine
Work with a certified AWS Advanced Consulting Partner
Testimonials from our clients
The company has achieved a stable infrastructure with 99.99% uptime and has saved over 40% of costs. The team communicates perfectly and manages every aspect of DevOps. Above all, their readiness to help and openness to challenges impresses us the most.
Thanks to ITMagic’s platform, the quality and speed of services increased and coordination processes improved. We were impressed by the team’s responsiveness and resourcefulness. ITMagic’s team was experienced, knowledgeable, and communicative via Jira, Telegram, and video conferences.
The delivered system came out exactly as envisioned, giving the company some peace of mind regarding the safety of our client’s funds. ITMagic instituted an effective workflow, stayed accessible throughout, and addressed requests quickly. They were competent, reliable, and supportive.
Need AWS infrastructure support?
Why do clients choose us?
Proven track record
We have been working with AWS since 2010 and already have more than 100 projects on our record. Our clients are satisfied with the results, attitude, approach, and access to 14+ years of expertise our company provides. Once you address IT-Magic, you get the necessary AWS solution and ongoing AWS infrastructure support, whether you are a startup or an enterprise that needs to proceed with 1M requests daily.
20+ AWS certifications
IT-Magic is a certified AWS Advanced Consulting Partner. This results from hard work and continuous education of the whole team. Our rich experience in providing AWS-based services significantly affects the results we deliver to our clients. Industry recognition and certification motivate us to work harder to help your business with digital transformation and overall improvement.
14 years - the average experience of our IT specialists
Within our AWS infrastructure support, IT-Magic involves experienced professionals of the middle and senior levels. At the same time, the team tries to optimize the client’s resources and budget as much as possible. We allocate senior DevOps engineers to the critical core tasks, and non-critical work can be delegated to middle DevOps specialists.
Industry-leading SLA
If your company requires 24/7 infrastructure support for AWS, you can choose a corresponding plan and our team will ensure that you receive it in the best way and with timely replies. IT-Magic works under an industry standard SLA, answers emergency calls within 5 minutes, and resolves critical issues within 30 minutes. It is worth mentioning that we resolve 100% of incidents.
Bulletproof AWS infrastructure support SLA
5 minutes
Reaction time to an emergency phone call
100%
Of incidents solved within our SLA
0.5 hours
Emergency incident resolution time
from
8/5
Service time
to
24/7
Options for AWS infrastructure support services
One-time AWS architecture support
Every client can access our expertise and infrastructure support for AWS services. It is possible to receive the one-time service of a system audit, compliance assessment, load testing, AWS infrastructure optimization, or security improvement.
Ongoing AWS infrastructure support
We are directed to provide complete and ongoing AWS architecture support services to satisfy the needs of the client and comply with their internal processes in the long run. Thus, we arrange our support to keep your systems highly stable, secure, scalable, and reliable for years.
Fintech & ecommerce architecture support
With our AWS infrastructure support services, you gain end-to-end expertise in the fintech and e-commerce domains. As a certified AWS partner, we deliver top-notch ongoing maintenance of your marketplaces, websites, and digital operations, as well as banking and financial services.
Startup AWS infrastructure support services
If you are starting or growing your business, IT-Magic can cover your AWS architecture support needs. With our help, you can get a cost-efficient AWS infrastructure from scratch and proper system support and management that will cover changing business requirements.
AWS infrastructure support for SMBs
Small and medium-sized businesses that are still growing can receive our professional help with infrastructure maintenance to cover all their AWS-related needs. Our team can assist with ensuring system stability, scalability, security, and faster application delivery to end-users.
AWS architecture support for enterprises
We can provide standard or custom AWS infrastructure support services to enterprises depending on their needs. As a result, their systems are streamlined, stable, protected, and 100% scalable to handle traffic changes and peak loads.
Technologies we use
EC2
EKS
ECS
ECR
RDS
Aurora
WorkSpaces
CloudFront
S3
DMS
IAM
CloudWatch
Route53
SQS
WAF
Lambda
DynamoDB
Beanstalk
Lightsail
CodeDeploy
CodePipeline
Backup
Elasticsearch
ElastiCache
VPC
Containerization:
Kubernetes
Docker
Docker Swarm
LXC
AWS ECS
Infrastructure-as-a-Code:
Ansible
Terraform
Puppet
Programming languages:
Python
Bash
CI/CD:
Jenkins
GitLab CI
Bitbucket
Bamboo
Monitoring:
Tideways
Prometheus/Grafana
NewRelic
Databases:
PostgreSQL
MySQL
Operating systems:
Linux
Web servers:
Apache
Nginx
PCI DSS and HIPAA Certification:
PCI DSS
HIPAA Certification
Data Collection & Analysis:
ElasticSearch
Kibana
Grafana
Logstash
Fluentd
Caching and load-balancing:
CDN networks
Redis
Squid
Haproxy
Nginx
AWS ELB
Memcached
Developer support:
Java
Python
PHP
JS (and related frameworks)
C/C++
Core team that provides AWS architecture support services
Alexander Abgaryan
- Founder and CEO of IT-Magic
- AWS Certified Solutions Architect
- AWS Certified Security Specialist
- AWS Certified Advanced Networking Specialist
- AWS Certified DevOps Engineer Professional
- AWS Certified SysOps Administrator
- AWS Certified Cloud Practitioner
Artem Marakhovskyi
- Tech Lead
- Senior DevOps Engineer
- AWS Сertified Cloud Practitioner
Serhii Onufriienko
- Team Lead
- Senior DevOps Engineer
- AWS Certified Solutions Architect - Professional
- AWS Certified AI Practitioner
- Certified Kubernetes Application Developer
Artem Yefimov
- Project Manager
- AWS Sales Accredited Partner
- AWS Technical Accredited Partner
Yevhenii Novikov
- Senior DevOps Engineer
- AWS Certified Solutions Architect
Yehor Pryhoda
- Senior DevOps Engineer
- AWS Certified SysOps Administrator
Other AWS services
AWS infrastructure audit
Gain an in-depth evaluation of your infrastructure's security, cost-effectiveness, backup strategies, and resilience against failures. By identifying vulnerabilities and misconfigurations, you can improve your AWS setup to boost performance and optimize costs.
AWS migration services
Receive a professional service of migration to AWS from any other cloud or on-premise servers. IT-Magic has a transparent and clear process that includes thorough preparation and planning. We also control the quality of our work to ensure high system performance and security.
AWS security services
Set up top-notch security for your AWS infrastructure with IT-Magic’s help. The correct security strategy and timely audits will help you avoid system errors, data leaks, and other potential threats. Our team also helps businesses with HIPAA, PCI DSS, and NIST compliance.
AWS generative AI service
Achieve a competitive advantage by using AI technologies. With our support, you can enhance customer personalization, streamline workflows with large datasets, improve document management, do accurate forecasting and planning, and make informed, strategic decisions.
Well-Architected review
Ensure your system is designed effectively by evaluating your architecture against the AWS Well-Architected Framework. This framework focuses on six essential pillars: operational excellence, security, reliability, performance efficiency, cost optimization, and sustainability.
AWS Reseller
T-Magic can become your trusted reseller for AWS products and services. Enjoy a 2% discount on all AWS offerings, with the potential increase to 4-5%. You can also take advantage of free consultations with our certified AWS experts to guide you on your cloud journey.
AWS consulting services
IT-Magic is a certified AWS Advanced Consulting Partner, so we are ready to advise you on everything related to AWS infrastructures. Our task is to give you value and show the best solution for your goals and expectations from digital transformation with Amazon Web Services.
AWS DevOps services
Improve and speed up your software development process with our help via the use of mature technologies, the latest approaches, and best DevOps practices. Leverage Kubernetes, Docker, CI/CD, infrastructure as a code, etc. to reduce the time and cost of your product launches.
Kubernetes support services
If you already use containers or have plans to do so, pay attention to Kubernetes (Amazon EKS). We are ready to help you implement and support it. Improve the performance of your infrastructure and ensure greater deployment speed, scalability, automation, and security.
AWS managed services
IT-Magic can take care of the whole range of AWS services to support the digital side of your business. Transfer full responsibility for your AWS system performance, efficiency, and security to our tech team, and leave yourself more time for strategic tasks.
FAQ
What is infrastructure support?
- Monitoring system performance
- Troubleshooting issues
- Ensuring security and compliance
- Implementing backup and disaster recovery solutions
- Providing technical guidance
How do you ensure network security and efficiency?
- Regular security audits
- Strict access controls and use of identity and access management (IAM)
- Continuous monitoring
- Encryption protocols for data in transit and at rest
- Automated backups and recovery plans
- Performance optimization
Do you provide support for cloud-based infrastructures?
Yes, we provide comprehensive infrastructure support for AWS.
IT-Magic’s team manages and optimizes AWS environments. We ensure your systems run smoothly and securely. Our objective is to help you maximize the benefits of your cloud investment. Among our key support activities are performance monitoring, security audits, troubleshooting issues, providing backups and disaster recovery, and many more.
How does proactive monitoring benefit my business?
Proactive monitoring is an important part of AWS infrastructure support. It allows your business to identify and address potential issues before they turn into serious problems. This means less downtime, improved system performance, and a more reliable environment for your operations.
By detecting threats and catching misconfigurations in real time, we can optimize resource usage and ensure your infrastructure runs efficiently. As a result, you will save time and reduce costs while enhancing overall system productivity.
How quickly can IT-Magic respond to infrastructure issues?
At IT-Magic, we understand that timely AWS infrastructure support is crucial for your operations. That’s why we offer rapid response times for infrastructure issues, typically addressing urgent concerns within 30 minutes. This approach minimizes disruptions to your business and helps you maintain smooth operations.
Our clients can also choose a support plan that includes our team’s 24/7 availability. This way they ensure that all issues and problems are resolved at any time of day or night.
What is the role of AWS infrastructure support services?
IT infrastructure represents the basis of any system and allows users to process, analyze, store, and transmit data. Infrastructure support for AWS environments aims to ensure the correct and stable flow of functions during different digital operations.
More importantly, AWS infrastructure support services enable businesses with the stability and security of their digital products and services, minimize response times and downtime, and enable system productivity and continuity. This allows companies to provide improved services, enhance customer experience and loyalty, and achieve more traffic and higher sales and profits.
Should I outsource AWS infrastructure support or have it in-house?
If you are interested in optimizing your IT costs and getting high-level expertise at a reasonable price, outsourcing AWS architecture support is your best option. You will receive many benefits like cost and time savings, as you direct your efforts to business-related tasks and delegate the IT tasks to a trusted AWS partner.
Consider that the outsourcing market offers a wide range of services, expertise, and access to top AWS and DevOps engineers. This means that an AWS infrastructure support company can provide top-notch, end-to-end, custom, and qualified service to back your business in all tech needs. You can use the full potential of AWS and improve operational efficiency and performance without the need to maintain an in-house team.
How to choose a reliable AWS infrastructure support service provider?
- Check their experience and expertise with AWS to ensure they have a solid track record.
- Read customer reviews and case studies to learn more about their reputation.
- Make sure they offer a 24/7 support option, as cloud issues can arise at any time.
- Assess response times and the range of services they provide.
Why is IT-Magic the right choice for you?
The IT-Magic team provides AWS architecture support services at reasonable hourly rates. Our processes are transparent and clear so we don’t lose time on bureaucracy and excessive meetings. As a result, 9 out of 10 clients continue working with us for many years. Our average project duration is 7 years and some of our customers stay with us for over 10 years.
IT-Magic delivers AWS infrastructure support services based on best practices and SLA. We prioritize data security and compliance with industry standards for data storage and encryption. We set up a firewall inside the IT infrastructure, while only 1 out of 10 other companies provide this service. Furthermore, all employees undergo regular security training. As well, we follow the list of OWASP and hire only qualified candidates.
In addition, you can get a 30% discount on AWS hosting once you are our client.