AWS infrastructure support services

Once you outsource AWS infrastructure support services to an experienced team like IT-Magic, you can expect high-performance, cost-efficient, and smooth-operating AWS environments. Our AWS infrastructure support company provides proactive audits, architecture maintenance, failover and backup configuration, security setup, on-demand load testing, vulnerability scans, system scaling, and much more with care, mature tools and technologies, and agility in processes.

AWS infrastructure components we support

We take complete responsibility for sustaining and advancing AWS systems and their elements. Once you address our team for AWS architecture support services, you will receive an all-around handling of its components.

Cloud infrastructure as a whole

Receive top-notch AWS infrastructure consulting, setup, configuration, and improvement services that meet your business requirements exactly. We have a great experience in working with AWS and with the components needed for cloud computing, networking, storage, etc. Our AWS infrastructure support makes your data, resources, app, and web-based products highly accessible to end-users.

Instances and containers

Instances and containers help companies reduce their spending and they allow for quicker deployments, increased data security, advanced system portability, and IT efficiency. Our team can assist with the orchestration of instances and containers so that you can experience all the advantages of our AWS infrastructure support services.

Operating systems

Considering the fact that they are among the core elements of IT environments, we help set up and support the most widely adopted operating systems, keep track of their updates, and eliminate any issues we find. Furthermore, with our AWS architecture support services, our team ensures that the current OS matches your business needs in terms of programs and end-users.

App servers

AWS architecture support services by IT-Magic include the configuration and setup of app servers for hosting, enabling, and running web and mobile products effectively without downtime or failures. You can count on us to design your AWS servers most suitably for fast, smooth, scalable, and secure system operation.

Databases

Any business requires the set up, administration, and configuration of DB in a highly secure, well-functioning manner. As a part of our AWS infrastructure support services, you will receive database tuning, management, modification, and migration to meet business demands and support daily activities even during peak activities and increased traffic.

Web & mobile apps

As a part of AWS infrastructure support services, we handle your mobile and web-based applications in line with their back-end side for increased brand loyalty and profit. Our processes are organized to deliver a seamless experience for end-users through secure and high-performing websites and applications.

Featured projects

Our team thanks every client for our cooperation. Building relationships based on trust, shared values, and goals provides the best results in the long run. We want to be sure to support these results, so you may check out some of the prominent projects delivered by the IT-Magic team.

Ubisoft

This company addressed our team for AWS cloud management. IT-Magic set up a well-protected, cost-efficient, and highly stable IT infrastructure in the Amazon cloud. With our AWS architecture support service, Ubisoft was safe and could focus on the business-related tasks of game development and marketing

50M+ gamers handled daily

Event Decor Direct

The top US-based marketplace providing event and wedding decor outsourced their AWS management to IT-Magic. Within the AWS infrastructure support services, we developed an AWS-based environment to handle x20 traffic spikes during sale seasons and increased marketplace uptime from 96% to 99.99%.

416% revenue growth

MAKEUP

Our team of certified AWS professionals has assisted the leading eCommerce cosmetics platform in Ukraine and Europe with its IT infrastructure since 2010. We created the AWS infrastructure from scratch, did all the DevOps tasks, migrated the system from a costly server, and ensured the cost efficiency and security of the system. The AWS-based solution provided successfully maintains 99.99% website uptime and guarantees excellent performance during sale seasons.

820TB traffic handled monthly

QliqSOFT

This US-based company provides secure texting that connects doctors, nurses, and patients. They contacted us as trusted AWS partners with a request to help migrate QliqSOFT to AWS and configure security in order to comply with HIPAA standards. Therefore we migrated the system to EKS and ensured the security, reliability, and cost-efficiency of all operations. With our help, QliqSOFT optimized its operational costs and passed a HIPAA audit.

HIPAA compliance

CentroBill

This international payment portal for merchants required migration to AWS and correct security configuration in order to pass a PCI DSS audit. IT-Magic provided the AWS migration service and made the system stable, cost-efficient, scalable, and secure. The company still uses our AWS architecture support services to keep the system updated and to stay PCI DSS compliant.

PCI DSS compliance

Work with a certified AWS Advanced Consulting Partner

AWS Certified Advanced Consulting Partner

AWS Certified DevOps Engineer Professional

Our AWS infrastructure support services

AWS infrastructure support services are directed to ensure the security, stability, and seamless performance of your AWS-based IT environments. We enable AWS infrastructure and all its elements to meet the tech requirements of any business by regular system monitoring, audits, industry standards, mature tools, and technologies, etc.

Infrastructure audit

Once you feel that you require AWS architecture support service, we can offer an in-depth analysis of your existing AWS environment from the very start. This study results in a detailed assessment of compliance with industry standards. Finally, the report lists recommendations for potential improvements and a set of solutions suitable for your situation.

Infrastructure architecture

Our core skill set involves AWS infrastructure setup from scratch and continues up to the ongoing system support and maintenance. The solution ensures that all components within the system are properly designed and accurately connected in a way intended to facilitate business stability, continuity, as well as scalability once necessary.

Performance tuning

Among our key AWS infrastructure support services, we offer database performance analysis. As a result, you obtain an advanced report on potential system bottlenecks, how to remove and react to these issues, as well as prioritization across actions to deliver measurable results with regard to SQL queries and overall system performance.

Backup configuration

As a part of AWS architecture support services, we conduct automatic system backups and on-demand data checks to support businesses in the event of internal system mistakes and failures. In addition, backup configurations are necessary for data security and preservation to ensure business continuity.

System failover setup

Our team configures the system's fault tolerance to enable its stability and top performance, even during peak loads and quick traffic increases during sale seasons. So, sleep well with our AWS infrastructure support services at hand. Note that you pay only for the resources used by your IT infrastructure based on the system auto-scaling we help set up.

Security setup

Your system will stay protected against cyberattacks, malicious files, data leaks, hackings, etc. This is due to our AWS infrastructure support service, which includes complete firewall configuration, isolation and encryption of customer data, and protocol set-up. It is worth mentioning that we conduct regular security checks and offer further advice on improvements.

Load testing

Load testing, included in our AWS architecture support services, can be performed at the client’s request. We recommend completing load tests before releasing a new web or mobile-based app, launching marketing campaigns, or making global changes inside the system to find bottlenecks and remove these failures before deployment.

Vulnerability scans

The IT-Magic team delivers regular and on-demand scanning of servers and client products for any vulnerabilities. As a result, you will receive an assessment and report on how to resolve these potential issues with our AWS infrastructure support services.

DDoS protection

DDoS (Distributed Denial of Service) attacks prevent web platforms from functioning correctly by exceeding a website's capacity to handle multiple requests. As a part of our AWS infrastructure support services, we configure Cloudflare and set it up on the AWS side to protect the system from DDoS attacks.

Monitoring setup

Our team sets up 24/7 system monitoring to anticipate potential problems and prevent them even before their onset. We utilize a proactive approach in our AWS infrastructure support services so that you can count on us day and night and we can ensure ongoing business operations.

System scaling configuration

Our AWS infrastructure support company sets up automatic vertical and horizontal scaling of your system so that it performs well in cases of sudden loads. Initially, our team builds and administers your AWS environment to achieve its easy and fast scalability, resulting in seamless and smooth operations.

Routine automation

Automation of repetitive actions at the administration level allows us to save you time and money on AWS infrastructure support. Our team makes sure that your AWS ecosystem is optimized and configured in a cost-effective manner.

System update

Within the AWS infrastructure support services provided, our team updates everything that operates on the current versions inside IT environments, from servers and operating systems up to client applications, to remove any issues caused by outdated systems.

System disaster recovery

Even after setting everything up perfectly, there is still a 0.01% chance that the system may fail through no fault of the AWS infrastructure support company. There is also a chance that the system will fail due to development team activities. In this case, we raise the system as soon as possible and provide an opportunity to roll back to the previous version in just 1 minute.

AWS cost optimization

We optimize the number of required resources in your AWS infrastructure support. As a result, you do not pay for any resources that the system doesn't use. We are also driving the purchase of the AWS savings plan, which will save around 30% on computing resources.

24/7 emergencies reaction

We provide top-notch AWS architecture support services with quick reaction times, directed by the industry-set SLA. In addition, we may deliver a 24/7 emergency response to cover any critical tech issue connected to AWS infrastructure upon your request.

Have a need for AWS infrastructure support?

Get in touch with IT-Magic and get a detailed consultation on how you can benefit from our AWS infrastructure support services. We will complete an evaluation of your AWS systems, offer advice on their potential improvement, and provide a plan of action to achieve the best possible outcome.

Why do clients choose us?

IT-Magic treats every client and project as a unique case where we deliver a solution and bring financial value. This means that no experiments are done at the client’s expense; instead, we utilize only mature technologies, approaches, and solutions to achieve the most outstanding business results.

As a result, we build trustworthy relationships and keep complete transparency and clear communication with the clients. This approach results in long-term cooperation where we facilitate businesses with AWS infrastructure support.

AWS certified

IT-Magic is a certified AWS advanced consulting partner. This certification is a result of hard work and continuous education of the whole IT-Magic team. Our rich experience in providing AWS-based services plays a significant role in the results we deliver to our clients. Industry recognition and certification motivates us to work even harder to help your business with digital transformation and overall improvement.

AWS solutions provided for 100+ projects

We have been working with AWS since 2010 and already have more than 100 projects on our record. We treat every client's request as a unique case, where you receive the same attitude, approach, and access to 10+ years of expertise. Once you address IT-Magic, you get the necessary AWS solution and ongoing AWS infrastructure support, whether you are a startup or an enterprise that needs to proceed with 1M requests daily.

Industry-leading SLA & 24/7 emergency support

If your company requires 24/7/365 AWS architecture support service, our team will ensure that you receive it in the best manner and with timely replies. Our team works under an industry standard SLA, answers emergency calls within 5 minutes, and resolves critical issues in around 30 minutes. It is worth mentioning that 100% of incidents get solved.

Handling >800TB of traffic for one project per month

As part of AWS infrastructure support services, our team can support your AWS system and any related project with extremely high traffic. For example, we already handle over 800TB of traffic for one of our projects each month. With us, you can be sure that your system will stay stable through any traffic spikes and peak loads.

Fourteen years - the average experience of our IT specialists

Within our AWS architecture support services, we involve experienced professionals, at least of middle-level expertise. At the same time, we optimize the client’s resources and budget. We allocate senior DevOps engineers to the critical, core tasks for the greatest results and all the secondary tasks are delegated to middle DevOps specialists.

Security of your clients data

As a part of AWS infrastructure support services, we utilize the latest industry-based security practices and related technologies, which transmit data over encrypted channels. This approach results in the end-to-end safety of internal information. It is worth mentioning that all IT-Magic employees undergo lie detector testing regularly.

Free security and budget-saving audits

Our team will perform a free security audit to assure you of our level of professionalism and AWS infrastructure support services. We also conduct a solid analysis of IT systems and Amazon accounts and create a report with improvements in security and cost-optimization for our potential clients.

Seven years - average project duration

We should mention that 9 out of 10 clients cooperate with the IT-Magic team for many years and delegate their IT tasks and AWS architecture support services to us entirely. We start our work by setting up the AWS infrastructure from scratch within 2 weeks to 3 months, and some of our clients have stayed with us since 2010.

One of our engineers can replace 20 full-time admins

There is a project in our portfolio that initially had 60 system administrators on the team that supported the performance of the website. In spite of this, the site faced a lot of issues and crashes. IT-Magic managed to migrate the infrastructure to AWS and fix all problems with the help of only 3 engineers. We made the system scalable and continue to support its smooth performance.

Bulletproof Amazon services SLA

5 minutes

Reaction time to an emergency phone call

100%

Of incidents solved within our SLA

0.5 hours

Emergency incident resolution time

from

8/5

Service time

24/7

Options for AWS infrastructure support services

We want to make sure our cooperation is convenient for our clients and that they can choose the most suitable way to work with us. Therefore, we keep our processes flexible and deliver AWS architecture support services according to the client’s needs.

Enterprise AWS infrastructure support services

We work with enterprise clients and provide custom service via AWS architecture support. As a result, your systems are streamlined and protected every day regarding user management, security of data via protocols, encryption, system migration, and scalability to handle traffic changes and peak loads.

SMB AWS infrastructure support services

Small and medium-sized businesses that are still growing need professional help in supporting their IT infrastructure involving end-to-end communication, easy data exchange, and video conferencing. The IT-Magic team can assist with ensuring AWS system stability with potential scalability in mind and the delivery of web and mobile app products to end-users.

Startup AWS infrastructure support services

Whether you are just starting or growing your business, our company can cover the AWS architecture support on our side. We can help set up your AWS infrastructure from scratch in a cost-efficient manner to keep your IT expenditures at a reasonable level. Furthermore, we ensure proper system support and management to cover new business needs from year to year.

Fintech & ecommerce architecture support

With our AWS infrastructure support services at hand, you gain end-to-end expertise in the Fintech and eCommerce domains. As a certified AWS partner, we deliver top-notch, ongoing maintenance of your eCommerce marketplaces, websites, digital operations in logistics, inventory, and POS systems, as well as banking & transition operations, etc.

Ongoing AWS infrastructure support

We are directed to provide complete and ongoing AWS architecture support services to satisfy the needs of the client and comply with their internal processes in the long run. Thus, we arrange our support to keep your systems highly stable, secure, scalable, and reliable for years.

One-time AWS infrastructure support

We prefer it so that any client can access our expertise and AWS architecture support services. This way, you can receive the one-time service of a system audit, compliance assessment, load testing, as well as AWS design migration, optimization, and improvement.

Technologies we use

The following are the mature technologies we use to deliver AWS infrastructure services that ensure the quality, effectiveness, and consistency in our results to satisfy client demands and resolve end-user problems daily.

AWS Toolkit

DevOps Toolkit

SysOps Toolkit

EC2

EKS

ECS

ECR

RDS

Aurora

WorkSpaces

CloudFront

DMS

IAM

CloudWatch

Route53

SQS

WAF

Lambda

DynamoDB

Beanstalk

Lightsail

CodeDeploy

CodePipeline

Backup

Elasticsearch

ElastiCache

VPC

Containerization:

Kubernetes

Docker

Docker Swarm

LXC

AWS ECS

Infrastructure-as-a-Code:

Ansible

Terraform

Puppet

Programming languages:

Python

Bash

CI/CD:

Jenkins

GitLab CI

Bitbucket

Bamboo

Monitoring:

Tideways

Prometheus/Grafana

NewRelic

Databases:

PostgreSQL

MySQL

Operating systems:

Linux

Web servers:

Apache

Nginx

PCI DSS and HIPAA Certification:

PCI DSS

HIPAA Certification

Data Collection & Analysis:

ElasticSearch

Kibana

Grafana

Logstash

Fluentd

Caching and load-balancing:

CDN networks

Redis

Squid

Haproxy

Nginx

AWS ELB

Memcached

Developer support:

Java

Python

PHP

JS (and related frameworks)

C/C++

Other AWS services

We provide full-cycle AWS services to help your business go through digital transformation and receive the results you need to reach your objectives.

AWS infrastructure from scratch

IT-Magic is a certified provider of AWS-based services, so building AWS infrastructures from scratch is what we are really good at. Our team starts with the discovery of your business and continues with creating a detailed roadmap, AWS infrastructure implementation, and quality control. We keep in mind your business needs and objectives throughout the process. The systems we build are reliable, scalable, and cost-efficient.

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AWS migration services

As a certified AWS partner, our company provides the professional service of migration to AWS from any other cloud or on-premise servers. We advise choosing AWS as it is the most functional cloud that can cover all your business needs. IT-Magic has a very transparent and clear process of migration that includes thorough preparation and planning. We also control the quality of our work after the migration has been performed.

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AWS consulting services

AWS consulting is an integral part of other services including AWS infrastructure support services. However, it can also be provided as a separate service. IT-Magic is a certified AWS advanced consulting partner, so we are ready to advise you on everything that is related to AWS infrastructures. Our task is to give you value and show the best way forward with your digital transformation along with our company.

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AWS DevOps services

We have been providing DevOps services since 2010 as a company and even earlier if you analyze the career of every engineer. Our professionals will improve and speed up your software development process with the help of mature technologies, the latest approaches, and best practices. Leverage Kubernetes, Docker, CI/CD, infrastructure as a code, and more, to reduce the time and cost of your product launches.

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AWS security services

Internal business data and client data are of great importance and thus should be very carefully protected. IT-Magic knows how to set up top-notch security for your AWS infrastructure. The correct security strategy and timely security audits will help you avoid system errors, data leaks, and other potential threats. Our team also helps businesses with HIPAA, PCI DSS, and NIST compliance.

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AWS managed services

IT-Magic can take care of the whole range of AWS services to support the digital side of your business and leave you more time for strategic tasks. By providing this service, we hold full responsibility for your AWS system performance, efficiency, and security. This approach gives more operational capabilities to our tech team and creates better opportunities for time and cost optimization.

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Kubernetes as a service

Containerization is a better way of managing workloads no matter what kind of business you have. If you already use containers or have plans to do so, Kubernetes (Amazon EKS) is a good tool to pay attention to, as it can improve the performance of your containerized infrastructure and ensure greater deployment speed, scalability, and automation. Amazon EKS also works in line with all security policies. We are ready to introduce all of its benefits to you.

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Load and performance testing

Load and performance testing is a part of our AWS infrastructure support services and allows us to discover the potential capabilities of your AWS system and find points that require improvement. First, we conduct load testing to see how the system copes with high traffic and then, with the help of performance testing, we check the function of your AWS infrastructure under a heavy load. As a result, we ensure system scalability and stability in all situations.

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Core team that provides AWS architecture support services

Alexander Abgaryan

Artem Marakhovskyi

Artem Yefimov

Yevhenii Novikov

Viacheslav Butacov

Dmytro Zhyvotovskyi

FAQ

What is the role of AWS infrastructure support services?

IT infrastructure represents the basis of any system and organization and allows users to process, analyze, store, and transmit data. AWS architecture support services aim to ensure the correct and stable flow of functions during different digital operations involving software, hardware, and networks in both virtual and physical environments.

This also directs the IT support efforts to empower employees in tasks like desktop, projects, and web or mobile-based apps across the entire organization. More importantly, the AWS infrastructure support services enable businesses with the stability and security of their digital products and services to meet the demands of their customers.

This allows companies to provide improved services, enhance customer experience and loyalty, and achieve more traffic and higher sales and profits. Thus, the key objective is to minimize response times and service downtime, as well as enable business productivity and continuity.

Should I outsource AWS infrastructure support services or have them in-house?

If you are interested in optimizing your IT costs and getting high-level expertise at a reasonable price, outsourcing AWS architecture support services is your best option. You will receive many benefits like cost and time savings, as you may direct your efforts to business-related tasks and delegate the IT tasks to a trusted AWS partner. As well, consider that the outsourcing market offers a wide range of services, expertise, and access to top talent and DevOps engineers. This means that an AWS infrastructure support company can provide top-notch, end-to-end, custom, and qualified service to back your business in all tech regards. To support the cost-saving fact, note that the hourly rates for these services in Ukraine are 40-60% lower for the same expertise in Western Europe and the USA. Ukraine is a great country to outsource AWS infrastructure support services and other IT operations to since it has lower tax rates, 15+ years of experience, and has gained expertise, a huge pool of talent, etc.

How to choose a reliable AWS infrastructure support service provider

Once your company requires AWS architecture support services and wants to delegate tech tasks to a vendor, it is vital to select a qualified team.

There are a few options you may choose from – hire DevOps employees in-house, outsource your IT tasks to local or offshore teams, or hire a DevOps professional on freelance. It is worth mentioning that IT outsourcing is the most selected model by most companies due to reduced costs, higher flexibility, and access to top expertise.

It is essential to pay attention to a vendor’s involvement and flow of communication during the initial steps. You may find a suitable AWS infrastructure support service provider via Google search, on listing platforms like Clutch and SoftwareWorld, or on freelance platforms like Upwork.

Within the first stage of the IT vendor selection process, study information on their website, their expertise in supporting AWS infrastructure based on their portfolio, tech specialization and capabilities, client testimonials, etc. You may come up with a list of questions so that you do not forget about important details. When contacting teams and DevOps specialists, note the necessary information so that you can quickly analyze data and compare vendors.

It is worth mentioning that during the first steps in any cooperation, you should pay attention to how a team adds value to your business, the ways they try to optimize and reduce the organization’s expenditures, practices applied for security and risk matters, and how the team understands the business goals.

Why is IT-Magic the right choice for you?

The IT-Magic team provides a custom and maximum level of AWS architecture support services at reasonable hourly rates. First, we start our conversation with an analysis of your business and its objectives, and study your tech requirements. This audit results in a plan of action intended to meet your goals and optimize your IT operations and budget. In addition, you can get a 30% discount on AWS hosting once you are our client. Our processes are transparent and clear so that we do not lose time to bureaucracy and excessive meetings. As a result, 9 out of 10 clients who have addressed us for AWS solution setup continued working with us for many years. The average duration of a project is 7 years and some of our customers stay with us for over 10 years. We deliver AWS infrastructure support services based on the industry standards and SLA. Our packages include all the necessary information like the number of hours, reaction time, etc. In case of an emergency, our reaction to phone calls is 5 minutes, and we resolve critical issues within 30 minutes. Throughg all of the years that IT-Magic has been working, 100% of incidents have been resolved. We prioritize data security, and our AWS infrastructure support services comply with industry security standards for data storage and encryption. We set up a firewall inside the IT infrastructure, while only 1 out of 10 other companies provide this service. Furthermore, all employees undergo a regular lie detector test and security training. As well, we follow the list of OWASP and we hire only qualified candidates.

Looking for a certified Amazon partner to whom you can entrust AWS architecture support?

Contact the IT-Magic team for a free consultation and audit of your AWS infrastructure. You can check out the level of our service, proactivity, involvement, and receive a report on possible system improvements and optimizations.