IT Infrastructure Support Services

Once you outsource infrastructure support services to an experienced team like IT-Magic, you can expect high-performance, cost-efficient, and smooth-operating IT environments in the cloud.
Our IT infrastructure support company provides proactive audits, architecture maintenance, failover and backup configuration, security setup, on-demand load testing, vulnerability scans, system scaling, and much more with all of our care, mature tools and technologies, and agility in processes.
We take complete responsibility for sustaining and advancing IT systems and their elements. Once you address our team for IT infrastructure support services, you will receive an all-around handling of its components, namely:

IT infrastructure components we support

Receive top-notch cloud infrastructure consulting, setup, configuration, and improvement services that meet your business requirements exactly. We work with the top cloud software providers like AWS and Google Cloud Platform and all the components needed for cloud computing, networking, storage, etc. Our IT infrastructure support makes your data, resources, app, and web-based products highly accessible to the end-users.

Cloud infrastructure

Virtual machines and containers allow companies to utilize and lower hardware costs, and they allow for quicker deployments, increased data security, advanced system portability, and IT efficiency. Our team can assist with the orchestration of virtual machines and containers so that you can experience all the advantages within infrastructure support services.

VMs and containers

Considering the fact that they are among the core elements of IT environments, we help set up and support the most widely adopted operating systems, keep track of their updates, and eliminate any issues found. Furthermore, our team ensures that the current OS matches your business needs in terms of programs and end-users.

Operating systems

IT infrastructure support by IT-Magic includes the configuration and setup of app servers for hosting, enabling, and running web and mobile products effectively without downtime or failovers. You can count on us to design your servers most suitably for fast, smooth, scalable, and secure system operation.

App servers

Any business requires the set up, administration, and configuration of DB in a highly secure, well-functioning manner. As a part of infrastructure support services, you will receive database tuning, management, modification, and migration to meet business demands and support daily activities even during peak activities and increased traffic.

Databases

As a part of IT infrastructure support services, we handle your mobile and web-based applications in line with their back-end portions for increased brand loyalty and profit. Our processes are organized to deliver a seamless experience for end-users through secure and high-performing websites and applications.

Web & mobile apps

Cloud infrastructure
VMs and containers
Operating systems
Databases
Web & mobile apps
App servers
Cloud infrastructure
Receive top-notch cloud infrastructure consulting, setup, configuration, and improvement services that meet your business requirements exactly. We work with the top cloud software providers like AWS and Google Cloud Platform and all the components needed for cloud computing, networking, storage, etc. Our IT infrastructure support makes your data, resources, app, and web-based products highly accessible to the end-users.
VMs and containers
Virtual machines and containers allow companies to utilize and lower hardware costs, and they allow for quicker deployments, increased data security, advanced system portability, and IT efficiency. Our team can assist with the orchestration of virtual machines and containers so that you can experience all the advantages within infrastructure support services.
Operating systems
Considering the fact that they are among the core elements of IT environments, we help set up and support the most widely adopted operating systems, keep track of their updates, and eliminate any issues found. Furthermore, our team ensures that the current OS matches your business needs in terms of programs and end-users.
App servers
IT infrastructure support by IT-Magic includes the configuration and setup of app servers for hosting, enabling, and running web and mobile products effectively without downtime or failovers. You can count on us to design your servers most suitably for fast, smooth, scalable, and secure system operation.
Databases
Any business requires the set up, administration, and configuration of DB in a highly secure, well-functioning manner. As a part of infrastructure support services, you will receive database tuning, management, modification, and migration to meet business demands and support daily activities even during peak activities and increased traffic.
Web & mobile apps
As a part of IT infrastructure support services, we handle your mobile and web-based applications in line with their back-end portions for increased brand loyalty and profit. Our processes are organized to deliver a seamless experience for end-users through secure and high-performing websites and applications.

Featured Projects

Our team thanks every client for our cooperation. Building relationships based on trust, shared values, and goals provides the best results in the long run. We want to be sure to support these results, so you may check out some of the prominent projects delivered by the IT-Magic team.

Green Panda Games

The company addressed our team for AWS cloud management. IT-Magic setup a well-protected, cost-efficient, and highly stable IT infrastructure in the Amazon cloud. With this IT infrastructure support, GPG was safe and could focus on the business-related tasks of game development and marketing.
50M+
gamers handled daily

Event Decor Direct

Top US-based marketplace providing event and wedding decor outsourced their AWS management to IT-Magic. We took care of IT infrastructure support by developing an AWS-based environment to handle x50 traffic spikes in sale seasons and increased marketplace uptime from 96% to 99.99%.
416%
revenue growth

#1 Cosmetics Store

The number one cosmetics eCommerce platform operating in Europe dedicated its IT infrastructure support to IT-Magic in 2010. These days, we still cooperate by having our team keep the website uptime at 99.99% and maintaining excellent service performance during peak times and high loads.
820TB
traffic handled monthly
Green Panda Games
The company addressed our team for AWS cloud management. IT-Magic setup a well-protected, cost-efficient, and highly stable IT infrastructure in the Amazon cloud. With this IT infrastructure support, GPG was safe and could focus on the business-related tasks of game development and marketing.
50M+
gamers handled daily
Event Decor Direct
Top US-based marketplace providing event and wedding decor outsourced their AWS management to IT-Magic. We took care of IT infrastructure support by developing an AWS-based environment to handle x50 traffic spikes in sale seasons and increased marketplace uptime from 96% to 99.99%.
416%
revenue growth
#1 Cosmetics Store
The number one cosmetics eCommerce platform operating in Europe dedicated its IT infrastructure support to IT-Magic in 2010. These days, we still cooperate by having our team keep the website uptime at 99.99% and maintaining excellent service performance during peak times and high loads. 
820TB
traffic handled monthly

Our IT infrastructure support services

IT infrastructure support services are directed to ensure the security, stability, and seamless performance of your cloud IT environments. We enable IT infrastructure and all its elements to meet the tech requirements of any business by regular system monitoring, audits, industry standards, mature tools, and technologies, etc.
Infrastructure audit
Once you feel that you require IT infrastructure support, we can offer an in-depth analysis of your existing IT environment from the very start. This study results in a detailed assessment and compliance with industry standards. Finally, the report lists recommendations for potential improvements and a set of solutions suitable for your situation.
Infrastructure architecture
Our core skill set involves IT infrastructure setup from scratch and continues up to the ongoing system support and maintenance. The solution ensures that all components within the system are properly designed and accurately connected, just in a way to facilitate business stability, continuity, as well as scalability once necessary.
Performance tuning
Among our key infrastructure support services, we offer database performance analysis. As a result, you obtain an advanced report on potential system bottlenecks, how to remove and react to these issues as well as prioritization across actions to deliver measurable results in regards to SQL queries and overall system performance.
Backups configuration
As a part of IT infrastructure support services, we conduct automatic system backups and on-demand data checks to support businesses in the event of internal system mistakes and failures. In addition, backup configurations are necessary for data security and preservation to ensure business continuity.
System failover setup
Our team configures the system's fault tolerance to enable its stability and top performance, even during peak loads and quick traffic increases during sale seasons. So, sleep well with our infrastructure support services at hand. Note that you pay only for the resources used by your IT infrastructure based on the system auto-scaling we help set up.
Security setup
Your system will stay protected against cyberattacks, malicious files, data leaks, hackings, etc. This is due to our infrastructure support, which includes complete firewall configuration, isolation and encryption of customer data, and protocol set-up. It is worth mentioning that we conduct regular security checks with potential advice on their advancement.
Load testing
Load testing, included in our infrastructure support services, can be performed at the client’s request. We recommend completing load tests before launching a new web or mobile-based app or making global changes inside the system to find bottlenecks and remove these failures before deployment.
Vulnerability scans
The IT-Magic team delivers regular and on-demand scanning of servers and client products for any vulnerabilities. As a result, you will receive an assessment and report on how to resolve these potential issues with our infrastructure support services.
DDoS protection
DDoS (Distributed Denial of Service) attacks prevent web platforms from functioning correctly by exceeding a website's capacity to handle multiple requests. As a part of your IT infrastructure support, we configure Cloudflare and set it up on the AWS side to protect the system from DDoS attacks.
Monitoring setup
Our team sets up 24/7 system monitoring to anticipate potential problems and prevent them even before the onset. We utilize a proactive approach in our work and IT infrastructure support services so that you can count on us day and night and ensure ongoing business operations.
System scaling configuration
Our IT infrastructure support company sets up automatic vertical and horizontal scaling of your system in case of sudden loads. Initially, our team builds and administers your IT environment to achieve its easy and fast scalability, resulting in seamless and smooth operations.
Routine automation
Automation of repetitive actions at the administration level allows us to save you time and money on IT infrastructure support. Our team makes sure that your IT ecosystem is optimized and configured in a cost-effective manner.
System update
Within the infrastructure support services provided, our team updates everything that operates on the current versions inside IT environments, from servers and operating systems up to client applications, to remove any issues caused by outdated systems.
System disaster recovery
Even after setting everything up perfectly, there is still a 0.01% chance that the system may fail through no fault of the IT infrastructure support company. There is also a chance that the system will fail due to development team activities. In this case, we raise the system as soon as possible and provide an opportunity to roll back to the previous version in just 1 minute.
AWS cost optimization
We optimize the number of required resources in your IT infrastructure support. As a result, you do not pay for any resources that the system doesn't use. We are also driving the purchase of the AWS savings plan, which will save around 30% on computing resources.
24/7 emergencies reaction
We provide top-notch infrastructure support with quick reaction times, directed by the industry-set SLA. In addition, we may deliver a 24/7 emergency response to cover any critical tech request connected to IT infrastructure upon your request.
Have a need to outsource IT support?
Get in touch with IT-Magic and get a detailed consultation on how you can benefit from our IT infrastructure support services. We complete evaluation of your IT systems, offer advice on their potential improvement, and provide a plan of action to achieve the best possible outcome.

Why do clients choose us?

As part of the IT-Magic team, we treat every client and project as a unique case where we deliver a solution and bring financial value. This means that no experiments are done on the client's dime; instead, we utilize only mature technologies, approaches, and solutions to achieve the most outstanding business results.
As a result, we build trustworthy relationships and keep complete transparency and clear communication with the clients — this approach results in long-term cooperation where we facilitate businesses with IT infrastructure support.
Deliver fault tolerance of 99.99%
Our current clients can lose hundreds of thousands of dollars during any downtime of their service. With our infrastructure support services, their businesses achieve 99.99% fault tolerance.

Thus, we have been working with some specific clients for more than 10 years. You can stay protected from these losses since we will ensure that your company achieves the quick availability of your software.
Attain response time
up to 0.01s
Your company can get a response time of 10 milliseconds via your web and mobile-based products with IT-Magic as your partner.

In addition, we provide infrastructure support services to obtain quick, smooth, and seamless operations in your IT environments.
Industry-leading SLA & 24/7 emergency support
If your company requires 24/7/365 IT infrastructure support, our team will ensure that you receive the service in the best manner and with timely replies.

Our team works under industry standard SLA, answers emergency calls within 5 minutes, and resolves critical issues in around 30 minutes. It is worth mentioning that 100% of incidents get solved.
Handle traffic 800+TB
per month per project
As part of IT infrastructure support, our team can support your IT system and the related project with over 800TB of traffic each month. With us, you can be sure that your system stays stable through any traffic spikes and peak loads.
14 years — the average experience of IT engineers
Within our infrastructure support services, we involve experienced professionals, at least of middle-level expertise. At the same time, we optimize the client’s resources and budget.

We allocate senior DevOps engineers to the critical, core tasks for the greatest results, and all the secondary tasks are delegated to a middle DevOps specialist.
Immense expertise in providing IT solutions
We treat every client and their request as a unique case, where you receive the same attitude, approach, and access to 15+ years of expertise. Once you address IT-Magic, you get the necessary IT solution and ongoing IT infrastructure support, whether you are a startup or an enterprise that needs to proceed with 1M requests daily.
Keep your internal data secure
As a part of IT infrastructure support, we utilize the latest industry-based security practices and related technologies, which transmit data over encrypted channels. This approach results in the end-to-end safety of internal information.

It is worth mentioning that all IT-Magic employees undergo lie detector testing regularly.
Free security and budget-saving audits
Our team will perform a free security audit to assure you of the level of our professionalism and infrastructure support services. We also conduct a solid analysis of IT systems and Amazon accounts and create a report with improvements in security and cost-optimization for our potential clients.
7 years — average project duration
We should mention that 9 out of 10 clients cooperate with the IT-Magic team for many years and delegate their IT tasks and infrastructure support services to us entirely.

We start our work by setting up the IT infrastructure from scratch within 2 weeks to 3 months, and some of our clients have stayed with us since 2010.
Deliver fault tolerance of 99.99%
Our current clients can lose hundreds of thousands of dollars during any downtime of their service. With our infrastructure support services, their businesses achieve 99.99% fault tolerance.

Thus, we have been working with some specific clients for more than 10 years. You can stay protected from these losses since we will ensure that your company achieves the quick availability of your software.
Attain response time up to 0.01s
Your company can get a response time of 10 milliseconds via your web and mobile-based products with IT-Magic as your partner. In addition, we provide infrastructure support services to obtain quick, smooth, and seamless operations in your IT environments.
Industry-leading SLA & 24/7 emergency support
If your company requires 24/7/365 IT infrastructure support, our team will ensure that you receive the service in the best manner and with timely replies.

Our team works under industry standard SLA, answers emergency calls within 5 minutes, and resolves critical issues in around 30 minutes. It is worth mentioning that 100% of incidents get solved.
Handle traffic 800+TB per month per project
As part of IT infrastructure support, our team can support your IT system and the related project with over 800TB of traffic each month. With us, you can be sure that your system stays stable through any traffic spikes and peak loads.
14 years — the average experience of IT engineers
Within our infrastructure support services, we involve experienced professionals, at least of middle-level expertise. At the same time, we optimize the client’s resources and budget.

We allocate senior DevOps engineers to the critical, core tasks for the greatest results, and all the secondary tasks are delegated to a middle DevOps specialist.
Immense expertise in providing IT solutions
We treat every client and their request as a unique case, where you receive the same attitude, approach, and access to 15+ years of expertise. Once you address IT-Magic, you get the necessary IT solution and ongoing IT infrastructure support, whether you are a startup or an enterprise that needs to proceed with 1M requests daily.
Keep your internal data secure
As a part of IT infrastructure support, we utilize the latest industry-based security practices and related technologies, which transmit data over encrypted channels. This approach results in the end-to-end safety of internal information.

It is worth mentioning that all IT-Magic employees undergo lie detector testing regularly.
Free security and budget-saving audits
Our team will perform a free security audit to assure you of the level of our professionalism and infrastructure support services. We also conduct a solid analysis of IT systems and Amazon accounts and create a report with improvements in security and cost-optimization for our potential clients.
7 years — average project duration
We should mention that 9 out of 10 clients cooperate with the IT-Magic team for many years and delegate their IT tasks and infrastructure support services to us entirely.

We start our work by setting up the IT infrastructure from scratch within 2 weeks to 3 months, and some of our clients have stayed with us since 2010.

Bulletproof infrastructure support SLA

0.5 hours
emergency incident resolution time
100%
of incidents were solved within our SLA
5 minutes
reaction time to an emergency phone call
8/5
service time
24/7
from
to

IT infrastructure support options

We want to make sure our cooperation is convenient for our client and that they can choose the most suitable way to work with us. Therefore, we keep our processes flexible and deliver infrastructure support services according to the client's needs.
We work with a few enterprise clients and provide custom services via IT infrastructure support. As a result, your systems are streamlined and protected every day regarding user management, security of data via protocols, encryption, system migration, and scalability to handle traffic changes and peak loads.

Enterprise IT Infrastructure Support

Small and medium-sized businesses that are still growing need professional help in supporting their IT infrastructure involving end-to-end communication, easy data exchange, and video conferencing. The IT-Magic team can assist with ensuring system stability with potential scalability in mind and the delivery of web and app products to end-users.

SMB IT Infrastructure Support

If you are just starting or growing your business, our team can cover the IT infrastructure support on our side. We can help set up your IT infrastructure from scratch in a cost-efficient manner to keep your IT expenditures at a reasonable level. Furthermore, we ensure proper IT support and management to cover new business needs from year to year.

Startup IT Infrastructure Support

With our infrastructure support services at hand, you gain end-to-end expertise in the Fintech and eCommerce domains. We deliver top-notch, ongoing maintenance of your eCommerce marketplaces, websites, digital operations in logistics, inventory, and POS systems, as well as banking & transition operations, etc.

Fintech & E-Commerce IT Support

We are directed to provide complete and ongoing IT infrastructure support services to satisfy the needs of the client and comply with their internal processes in the long run. Thus, we arrange our support to keep your systems highly stable, secure, scalable, and reliable for years.

Ongoing IT Infrastructure Support

We prefer it so that any client can access our expertise and infrastructure support services. This way, you can receive the one-time service of a system audit, compliance assessment, penetration testing, load testing, as well as cloud design migration, optimization, and improvement.

One-time IT Infrastructure Support

You may also study a list of other services provided by IT-Magic; namely, Cloud consulting services, AWS consulting services, and DevOps consulting.
Check out a few other related services from the IT-Magic team like Managed IT services, Cloud services, and DevOps services.
IT infrastructure support options
We want to make sure our cooperation is convenient for our client and that they can choose the most suitable way to work with us. Therefore, we keep our processes flexible and deliver infrastructure support services according to the client's needs.
Enterprise IT Infrastructure Support
We work with a few enterprise clients and provide custom services via IT infrastructure support. As a result, your systems are streamlined and protected every day regarding user management, security of data via protocols, encryption, system migration, and scalability to handle traffic changes and peak loads.
SMB IT Infrastructure Support
Small and medium-sized businesses that are still growing need professional help in supporting their IT infrastructure involving end-to-end communication, easy data exchange, and video conferencing. The IT-Magic team can assist with ensuring system stability with potential scalability in mind and the delivery of web and app products to end-users.
Startup IT Infrastructure Support
If you are just starting or growing your business, our team can cover the IT infrastructure support on our side. We can help set up your IT infrastructure from scratch in a cost-efficient manner to keep your IT expenditures at a reasonable level. Furthermore, we ensure proper IT support and management to cover new business needs from year to year.
Fintech & E-Commerce IT Support
With our infrastructure support services at hand, you gain end-to-end expertise in the Fintech and eCommerce domains. We deliver top-notch, ongoing maintenance of your eCommerce marketplaces, websites, digital operations in logistics, inventory, and POS systems, as well as banking & transition operations, etc.
Ongoing IT Infrastructure Support
We are directed to provide complete and ongoing IT infrastructure support services to satisfy the needs of the client and comply with their internal processes in the long run. Thus, we arrange our support to keep your systems highly stable, secure, scalable, and reliable for years.

Check out a few other related services from the IT-Magic team like Managed IT services, Cloud services, and DevOps services.
One-time IT Infrastructure Support
We prefer it so that any client can access our expertise and infrastructure support services. This way, you can receive the one-time service of a system audit, compliance assessment, penetration testing, load testing, as well as cloud design migration, optimization, and improvement.

You may also study a list of other services provided by IT-Magic; namely, Cloud consulting services, AWS consulting services, and DevOps consulting.

FAQ

What is the role of IT infrastructure support?
IT infrastructure represents the basis of any system and organization and is created on physical or virtual resources, allowing users to process, analyze, store, and transmit data. IT infrastructure support aims to ensure the correct and stable flow of functions during different digital operations involving software, hardware, and networks in both virtual and physical environments.

This also directs the IT support efforts to empower employees in tasks like desktop, projects, and web or mobile-based apps across the entire organization. More importantly, the infrastructure support services enable businesses with the stability and security of their digital products and services to meet the demands of their customers.

This allows companies to provide improved services, enhance customer experience and loyalty, and achieve more traffic and higher sales and profits. Thus, the key objective is to minimize response times and service downtime, as well as enable business productivity and continuity.
Should I keep IT infrastructure support in-house or outsource?
If you are interested in optimizing your IT costs and getting high-level expertise at a reasonable price, outsourcing IT infrastructure support is your best option. You will receive many benefits like cost and time savings, as you may direct your efforts on business-related tasks and delegate the IT tasks to a trusted partner.

As well, consider the fact that the IT outsourcing market is on the rise and offers a wide range of services, expertise, and access to top talent and DevOps engineers. This means that an IT infrastructure support company can provide top-notch, end-to-end, custom, and qualified service to support your business in all tech regards.

To support the cost-saving fact, note that the hourly rates for these services in Eastern Europe (e.g., Ukraine) are 40-60% lower for the same expertise in Europe and the USA. Eastern Europe is a great region to outsource IT infrastructure support and other IT operations to since it has lower tax rates, 15+ years of experience and gained expertise, a huge pool of talent, etc.
How to choose a reliable IT infrastructure support service provider?
Once your company requires IT infrastructure support and wants to delegate tech tasks to a vendor, it is vital to select a qualified team.

There are a few options you may choose from - hire DevOps employees in-house, outsource your IT tasks to local or offshore teams, or hire a DevOps professional on freelance. It is worth mentioning that IT outsourcing is the most selected model by most companies due to reduced costs, higher flexibility, and access to top expertise.

Any way about it, it is essential to pay attention to a vendor’s involvement and flow of communication during the initial steps in your communication. You may find a suitable IT infrastructure support service provider via Google search, on listing platforms like Clutch, SoftwareWorld, or freelance platforms like Upwork.

Within the first stage of the IT vendor selection process, study information about their websites, their expertise in supporting IT infrastructure based on their portfolio, tech specialization and capabilities, client testimonials, etc. You may come up with a list of questions and create an RFP (Request for Proposal) document. When contacting teams and DevOps specialists, fill out the necessary information so that you can quickly analyze data and compare vendors.

It is worth mentioning that during the first steps in any cooperation, pay attention to how a team adds value to your business, the ways it tries to optimize and reduce the organization’s expenditures, practices applied for security and risks matters, and how the team understands the business goals.
Why is IT-Magic the right choice for you?
The IT-Magic team provides a custom and maximum level of infrastructure support services at reasonable hourly rates. First, we start our conversation with an analysis of your business and its objectives, and study your tech requirements. This is a free audit resulting in a plan of action intended to meet your goals and optimize your IT operations and budget. In addition, you can get a 30% discount on AWS hosting once you are our client.

Our processes are transparent and clear so that we do not lose time to bureaucracy and meetings. As a result, 9 out of 10 clients who have addressed us for cloud solution setup continued working with us for many years. The average duration of a project is 7 years, and some of our clients stay with us for over 10 years.

We deliver IT infrastructure support services under the industry standards and SLA. Our packages include all the necessary information like the number of hours, reaction time, etc. In case of an emergency, our reaction to phone calls is 5 minutes, and we resolve critical issues within 30 minutes. During all of the years that IT-Magic has been working, 100% of incidents have been resolved.

At your request and based on your business needs, you can customize your IT infrastructure management services package. For example, our team can allocate a dedicated team of 3-4 DevOps professionals and a project manager.

We prioritize data security, and our IT infrastructure support services comply with industry security standards for data storage and encryption. We set up a firewall inside the IT infrastructure, while only 1 out of 10 other companies provide this service. Furthermore, all employees undergo a regular lie detector test and security training. As well, we follow the list of OWASP, and we hire only qualified candidates.
Looking for professional experts whom you can trust and outsource IT infrastructure support to safely?
Contact the IT-Magic team for a free consultation and free audit of your IT infrastructure. You can check out the level of our service, proactivity, involvement,and receive a report on possible system improvements and optimizations.