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AWS infrastructure support services

Once you outsource AWS infrastructure support services to an experienced team like IT-Magic, you can expect high-performance, cost-efficient, and smooth-operating AWS environments. Our AWS infrastructure support company provides proactive audits, architecture maintenance, failover and backup configuration, security setup, on-demand load testing, vulnerability scans, system scaling, and much more with care, mature tools and technologies, and agility in processes.
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AWS infrastructure components we support

We take complete responsibility for sustaining and advancing AWS systems and their elements. Once you address our team for AWS architecture support services, you will receive an all-around handling of its components.

Cloud infrastructure as a whole

Receive top-notch AWS infrastructure consulting, setup, configuration, and improvement services that meet your business requirements exactly. We have a great experience in working with AWS and with the components needed for cloud computing, networking, storage, etc. Our AWS infrastructure support makes your data, resources, app, and web-based products highly accessible to end-users.

Instances and containers

Instances and containers help companies reduce their spending and they allow for quicker deployments, increased data security, advanced system portability, and IT efficiency. Our team can assist with the orchestration of instances and containers so that you can experience all the advantages of our AWS infrastructure support services.

Operating systems

Considering the fact that they are among the core elements of IT environments, we help set up and support the most widely adopted operating systems, keep track of their updates, and eliminate any issues we find. Furthermore, with our AWS architecture support services, our team ensures that the current OS matches your business needs in terms of programs and end-users.

App servers

AWS architecture support services by IT-Magic include the configuration and setup of app servers for hosting, enabling, and running web and mobile products effectively without downtime or failures. You can count on us to design your AWS servers most suitably for fast, smooth, scalable, and secure system operation.

Databases

Any business requires the set up, administration, and configuration of DB in a highly secure, well-functioning manner. As a part of our AWS infrastructure support services, you will receive database tuning, management, modification, and migration to meet business demands and support daily activities even during peak activities and increased traffic.

Web & mobile apps

As a part of AWS infrastructure support services, we handle your mobile and web-based applications in line with their back-end side for increased brand loyalty and profit. Our processes are organized to deliver a seamless experience for end-users through secure and high-performing websites and applications.

Featured projects

Our team thanks every client for our cooperation. Building relationships based on trust, shared values, and goals provides the best results in the long run. We want to be sure to support these results, so you may check out some of the prominent projects delivered by the IT-Magic team.

Work with a certified AWS Advanced Consulting Partner

AWS-Certified-Soluti
AWS-Certified-Securi
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AWS-Certified-DevOps
AWS-Certified-SysOps

Work with a certified AWS Advanced Consulting Partner

Our AWS infrastructure support services

AWS infrastructure support services are directed to ensure the security, stability, and seamless performance of your AWS-based IT environments. We enable AWS infrastructure and all its elements to meet the tech requirements of any business by regular system monitoring, audits, industry standards, mature tools, and technologies, etc.

Infrastructure audit

Once you feel that you require AWS architecture support service, we can offer an in-depth analysis of your existing AWS environment from the very start. This study results in a detailed assessment of compliance with industry standards. Finally, the report lists recommendations for potential improvements and a set of solutions suitable for your situation.

Infrastructure architecture

Our core skill set involves AWS infrastructure setup from scratch and continues up to the ongoing system support and maintenance. The solution ensures that all components within the system are properly designed and accurately connected in a way intended to facilitate business stability, continuity, as well as scalability once necessary.

Performance tuning

Among our key AWS infrastructure support services, we offer database performance analysis. As a result, you obtain an advanced report on potential system bottlenecks, how to remove and react to these issues, as well as prioritization across actions to deliver measurable results with regard to SQL queries and overall system performance.

Backup configuration

As a part of AWS architecture support services, we conduct automatic system backups and on-demand data checks to support businesses in the event of internal system mistakes and failures. In addition, backup configurations are necessary for data security and preservation to ensure business continuity.

System failover setup

Our team configures the system's fault tolerance to enable its stability and top performance, even during peak loads and quick traffic increases during sale seasons. So, sleep well with our AWS infrastructure support services at hand. Note that you pay only for the resources used by your IT infrastructure based on the system auto-scaling we help set up.

Security setup

Your system will stay protected against cyberattacks, malicious files, data leaks, hackings, etc. This is due to our AWS infrastructure support service, which includes complete firewall configuration, isolation and encryption of customer data, and protocol set-up. It is worth mentioning that we conduct regular security checks and offer further advice on improvements.

Load testing

Load testing, included in our AWS architecture support services, can be performed at the client’s request. We recommend completing load tests before releasing a new web or mobile-based app, launching marketing campaigns, or making global changes inside the system to find bottlenecks and remove these failures before deployment.

Vulnerability scans

The IT-Magic team delivers regular and on-demand scanning of servers and client products for any vulnerabilities. As a result, you will receive an assessment and report on how to resolve these potential issues with our AWS infrastructure support services.

DDoS protection

DDoS (Distributed Denial of Service) attacks prevent web platforms from functioning correctly by exceeding a website's capacity to handle multiple requests. As a part of our AWS infrastructure support services, we configure Cloudflare and set it up on the AWS side to protect the system from DDoS attacks.

Monitoring setup

Our team sets up 24/7 system monitoring to anticipate potential problems and prevent them even before their onset. We utilize a proactive approach in our AWS infrastructure support services so that you can count on us day and night and we can ensure ongoing business operations.

System scaling configuration

Our AWS infrastructure support company sets up automatic vertical and horizontal scaling of your system so that it performs well in cases of sudden loads. Initially, our team builds and administers your AWS environment to achieve its easy and fast scalability, resulting in seamless and smooth operations.

Routine automation

Automation of repetitive actions at the administration level allows us to save you time and money on AWS infrastructure support. Our team makes sure that your AWS ecosystem is optimized and configured in a cost-effective manner.

System update

Within the AWS infrastructure support services provided, our team updates everything that operates on the current versions inside IT environments, from servers and operating systems up to client applications, to remove any issues caused by outdated systems.

System disaster recovery

Even after setting everything up perfectly, there is still a 0.01% chance that the system may fail through no fault of the AWS infrastructure support company. There is also a chance that the system will fail due to development team activities. In this case, we raise the system as soon as possible and provide an opportunity to roll back to the previous version in just 1 minute.

AWS cost optimization

We optimize the number of required resources in your AWS infrastructure support. As a result, you do not pay for any resources that the system doesn't use. We are also driving the purchase of the AWS savings plan, which will save around 30% on computing resources.

24/7 emergencies reaction

We provide top-notch AWS architecture support services with quick reaction times, directed by the industry-set SLA. In addition, we may deliver a 24/7 emergency response to cover any critical tech issue connected to AWS infrastructure upon your request.

Have a need for AWS infrastructure support?

Get in touch with IT-Magic and get a detailed consultation on how you can benefit from our AWS infrastructure support services. We will complete an evaluation of your AWS systems, offer advice on their potential improvement, and provide a plan of action to achieve the best possible outcome.

Why do clients choose us?

IT-Magic treats every client and project as a unique case where we deliver a solution and bring financial value. This means that no experiments are done at the client’s expense; instead, we utilize only mature technologies, approaches, and solutions to achieve the most outstanding business results.

As a result, we build trustworthy relationships and keep complete transparency and clear communication with the clients. This approach results in long-term cooperation where we facilitate businesses with AWS infrastructure support.

AWS certified

IT-Magic is a certified AWS advanced consulting partner. This certification is a result of hard work and continuous education of the whole IT-Magic team. Our rich experience in providing AWS-based services plays a significant role in the results we deliver to our clients. Industry recognition and certification motivates us to work even harder to help your business with digital transformation and overall improvement.

AWS solutions provided for 100+ projects

We have been working with AWS since 2010 and already have more than 100 projects on our record. We treat every client's request as a unique case, where you receive the same attitude, approach, and access to 10+ years of expertise. Once you address IT-Magic, you get the necessary AWS solution and ongoing AWS infrastructure support, whether you are a startup or an enterprise that needs to proceed with 1M requests daily.

Industry-leading SLA & 24/7 emergency support

If your company requires 24/7/365 AWS architecture support service, our team will ensure that you receive it in the best manner and with timely replies. Our team works under an industry standard SLA, answers emergency calls within 5 minutes, and resolves critical issues in around 30 minutes. It is worth mentioning that 100% of incidents get solved.

Handling >800TB of traffic for one project per month

As part of AWS infrastructure support services, our team can support your AWS system and any related project with extremely high traffic. For example, we already handle over 800TB of traffic for one of our projects each month. With us, you can be sure that your system will stay stable through any traffic spikes and peak loads.

Fourteen years - the average experience of our IT specialists

Within our AWS architecture support services, we involve experienced professionals, at least of middle-level expertise. At the same time, we optimize the client’s resources and budget. We allocate senior DevOps engineers to the critical, core tasks for the greatest results and all the secondary tasks are delegated to middle DevOps specialists.

Security of your clients data

As a part of AWS infrastructure support services, we utilize the latest industry-based security practices and related technologies, which transmit data over encrypted channels. This approach results in the end-to-end safety of internal information. It is worth mentioning that all IT-Magic employees undergo lie detector testing regularly.

Free security and budget-saving audits

Our team will perform a free security audit to assure you of our level of professionalism and AWS infrastructure support services. We also conduct a solid analysis of IT systems and Amazon accounts and create a report with improvements in security and cost-optimization for our potential clients.

Seven years - average project duration

We should mention that 9 out of 10 clients cooperate with the IT-Magic team for many years and delegate their IT tasks and AWS architecture support services to us entirely. We start our work by setting up the AWS infrastructure from scratch within 2 weeks to 3 months, and some of our clients have stayed with us since 2010.

One of our engineers can replace 20 full-time admins

There is a project in our portfolio that initially had 60 system administrators on the team that supported the performance of the website. In spite of this, the site faced a lot of issues and crashes. IT-Magic managed to migrate the infrastructure to AWS and fix all problems with the help of only 3 engineers. We made the system scalable and continue to support its smooth performance.

Bulletproof Amazon services SLA

5 minutes

Reaction time to an emergency phone call

100%

Of incidents solved within our SLA

0.5 hours

Emergency incident resolution time

from

8/5

Service time

to

24/7

Options for AWS infrastructure support services

We want to make sure our cooperation is convenient for our clients and that they can choose the most suitable way to work with us. Therefore, we keep our processes flexible and deliver AWS architecture support services according to the client’s needs.

Enterprise AWS infrastructure support services

We work with enterprise clients and provide custom service via AWS architecture support. As a result, your systems are streamlined and protected every day regarding user management, security of data via protocols, encryption, system migration, and scalability to handle traffic changes and peak loads.

SMB AWS infrastructure support services

Small and medium-sized businesses that are still growing need professional help in supporting their IT infrastructure involving end-to-end communication, easy data exchange, and video conferencing. The IT-Magic team can assist with ensuring AWS system stability with potential scalability in mind and the delivery of web and mobile app products to end-users.

Startup AWS infrastructure support services

Whether you are just starting or growing your business, our company can cover the AWS architecture support on our side. We can help set up your AWS infrastructure from scratch in a cost-efficient manner to keep your IT expenditures at a reasonable level. Furthermore, we ensure proper system support and management to cover new business needs from year to year.

Fintech & ecommerce architecture support

With our AWS infrastructure support services at hand, you gain end-to-end expertise in the Fintech and eCommerce domains. As a certified AWS partner, we deliver top-notch, ongoing maintenance of your eCommerce marketplaces, websites, digital operations in logistics, inventory, and POS systems, as well as banking & transition operations, etc.

Ongoing AWS infrastructure support

We are directed to provide complete and ongoing AWS architecture support services to satisfy the needs of the client and comply with their internal processes in the long run. Thus, we arrange our support to keep your systems highly stable, secure, scalable, and reliable for years.

One-time AWS infrastructure support

We prefer it so that any client can access our expertise and AWS architecture support services. This way, you can receive the one-time service of a system audit, compliance assessment, load testing, as well as AWS design migration, optimization, and improvement.

Technologies we use

The following are the mature technologies we use to deliver AWS infrastructure services that ensure the quality, effectiveness, and consistency in our results to satisfy client demands and resolve end-user problems daily.

AWS Toolkit

DevOps Toolkit

SysOps Toolkit

EC2 icon EC2
EKS icon EKS
ECS icon ECS
ECR icon ECR
RDS icon RDS
Aurora icon Aurora
WorkSpaces icon WorkSpaces
CloudFront icon CloudFront
S3 icon S3
DMS icon DMS
IAM icon IAM
CloudWatch icon CloudWatch
Route53 icon Route53
SQS icon SQS
WAF icon WAF
Lambda icon Lambda
DynamoDB icon DynamoDB
Beanstalk icon Beanstalk
Lightsail icon Lightsail
CodeDeploy icon CodeDeploy
CodePipeline icon CodePipeline
Backup icon Backup
Elasticsearch icon Elasticsearch
ElastiCache icon ElastiCache
VPC icon VPC

Containerization:

Kubernetes icon Kubernetes
Docker icon Docker
Docker Swarm icon Docker Swarm
LXC icon LXC
AWS ECS icon AWS ECS

Infrastructure-as-a-Code:

Ansible icon Ansible
Terraform icon Terraform
Puppet icon Puppet

Programming languages:

Python icon Python
Bash icon Bash

CI/CD:

Jenkins icon Jenkins
GitLab CI icon GitLab CI
Bitbucket icon Bitbucket
Bamboo icon Bamboo

Monitoring:

Tideways icon Tideways
Prometheus/
Grafana icon Prometheus/Grafana
NewRelic icon NewRelic

Databases:

PostgreSQL icon PostgreSQL
MySQL icon MySQL

Operating systems:

Linux icon Linux

Web servers:

Apache icon Apache
Nginx icon Nginx

PCI DSS and HIPAA Certification:

PCI DSS icon PCI DSS
HIPAA Certification icon HIPAA Certification

Data Collection & Analysis:

ElasticSearch icon ElasticSearch
Kibana icon Kibana
Grafana icon Grafana
Logstash icon Logstash
Fluentd icon Fluentd

Caching and load-balancing:

CDN networks icon CDN networks
Redis icon Redis
Squid icon Squid
Haproxy icon Haproxy
Nginx icon Nginx
AWS ELB icon AWS ELB
Memcached icon Memcached

Developer support:

Java icon Java
Python icon Python
PHP icon PHP
JS and related frameworks icon JS (and related frameworks)
C/C++ icon C/C++

Other AWS services

We provide full-cycle AWS services to help your business go through digital transformation and receive the results you need to reach your objectives.

Core team that provides AWS architecture support services

Alexander Abgaryan

Artem Marakhovskyi

Artem Yefimov

Yevhenii Novikov

Viacheslav Butacov

Dmytro Zhyvotovskyi

FAQ

IT infrastructure represents the basis of any system and organization and allows users to process, analyze, store, and transmit data. AWS architecture support services aim to ensure the correct and stable flow of functions during different digital operations involving software, hardware, and networks in both virtual and physical environments.

This also directs the IT support efforts to empower employees in tasks like desktop, projects, and web or mobile-based apps across the entire organization. More importantly, the AWS infrastructure support services enable businesses with the stability and security of their digital products and services to meet the demands of their customers.

This allows companies to provide improved services, enhance customer experience and loyalty, and achieve more traffic and higher sales and profits. Thus, the key objective is to minimize response times and service downtime, as well as enable business productivity and continuity.

If you are interested in optimizing your IT costs and getting high-level expertise at a reasonable price, outsourcing AWS architecture support services is your best option. You will receive many benefits like cost and time savings, as you may direct your efforts to business-related tasks and delegate the IT tasks to a trusted AWS partner.

As well, consider that the outsourcing market offers a wide range of services, expertise, and access to top talent and DevOps engineers. This means that an AWS infrastructure support company can provide top-notch, end-to-end, custom, and qualified service to back your business in all tech regards.

To support the cost-saving fact, note that the hourly rates for these services in Ukraine are 40-60% lower for the same expertise in Western Europe and the USA. Ukraine is a great country to outsource AWS infrastructure support services and other IT operations to since it has lower tax rates, 15+ years of experience, and has gained expertise, a huge pool of talent, etc.

Once your company requires AWS architecture support services and wants to delegate tech tasks to a vendor, it is vital to select a qualified team.

There are a few options you may choose from – hire DevOps employees in-house, outsource your IT tasks to local or offshore teams, or hire a DevOps professional on freelance. It is worth mentioning that IT outsourcing is the most selected model by most companies due to reduced costs, higher flexibility, and access to top expertise.

It is essential to pay attention to a vendor’s involvement and flow of communication during the initial steps. You may find a suitable AWS infrastructure support service provider via Google search, on listing platforms like Clutch and SoftwareWorld, or on freelance platforms like Upwork.

Within the first stage of the IT vendor selection process, study information on their website, their expertise in supporting AWS infrastructure based on their portfolio, tech specialization and capabilities, client testimonials, etc. You may come up with a list of questions so that you do not forget about important details. When contacting teams and DevOps specialists, note the necessary information so that you can quickly analyze data and compare vendors.

It is worth mentioning that during the first steps in any cooperation, you should pay attention to how a team adds value to your business, the ways they try to optimize and reduce the organization’s expenditures, practices applied for security and risk matters, and how the team understands the business goals.

The IT-Magic team provides a custom and maximum level of AWS architecture support services at reasonable hourly rates. First, we start our conversation with an analysis of your business and its objectives, and study your tech requirements. This audit results in a plan of action intended to meet your goals and optimize your IT operations and budget. In addition, you can get a 30% discount on AWS hosting once you are our client. Our processes are transparent and clear so that we do not lose time to bureaucracy and excessive meetings. As a result, 9 out of 10 clients who have addressed us for AWS solution setup continued working with us for many years. The average duration of a project is 7 years and some of our customers stay with us for over 10 years. We deliver AWS infrastructure support services based on the industry standards and SLA. Our packages include all the necessary information like the number of hours, reaction time, etc. In case of an emergency, our reaction to phone calls is 5 minutes, and we resolve critical issues within 30 minutes. Throughg all of the years that IT-Magic has been working, 100% of incidents have been resolved. We prioritize data security, and our AWS infrastructure support services comply with industry security standards for data storage and encryption. We set up a firewall inside the IT infrastructure, while only 1 out of 10 other companies provide this service. Furthermore, all employees undergo a regular lie detector test and security training. As well, we follow the list of OWASP and we hire only qualified candidates.

Looking for a certified Amazon partner to whom you can entrust AWS architecture support?

Contact the IT-Magic team for a free consultation and audit of your AWS infrastructure. You can check out the level of our service, proactivity, involvement, and receive a report on possible system improvements and optimizations.
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