We deploy and manage your IT infrastructure

Our IT support company can help you design, implement, migrate to the AWS cloud, optimize, monitor, administer, set up security aspects, and other tasks regarding developing top-notch IT environments.
Providing turnkey DevOps and cloud-based services since 2010, IT-Magic can ensure that you receive the necessary IT solution. The IT infrastructure we can create will be tuned to the exact needs of a startup, SMB, or enterprise and is entirely cost-efficient, reliable, and will perform well under any load.

Our services

Our IT support company takes complete responsibility for setting up, configuring, supporting, and advancing your IT infrastructure. Starting from personalized IT consultation, analysis, management, monitoring, and ongoing support - all of our services are directed to improve the system and optimize its resources and costs. In addition, we make your software and mobile and web-based apps highly available for end-users.
As your IT support company, we can offer the ultimate cloud services. Our team works with the most powerful cloud providers like Google Cloud, Azure, and especially AWS to satisfy a company’s needs and goals. We will deliver an in-depth evaluation of business necessities to create the most suitable plan of action for utilizing cloud powers, networking, storage, and other resources at their maximum. As a result, you will end up with a powerful cloud system capable of covering your daily business operations.
By offering DevOps services since 2010, we have accumulated a great knowledge base and expertise in IT infrastructure management and support. Therefore, we exclusively use the industry-leading practices of Kubernetes and Docker, CI/CD approaches, and mature tech stacks and tools within our services delivered. You will obtain a competitive edge over competitors with more effective and faster-operating web and mobile software.
IT infrastructure security serves as the basis of the services covered by our IT support company. Security is a cornerstone component of any architecture and we plan and implement systems compliant with the industry’s latest practices, whether for fintech or eCommerce projects. We create a cyber and information security strategy to prevent, detect, and respond to any threats like data leaks, cyber-attacks, unauthorized access, and many more.
Outsourcing IT tasks and support to an outside vendor is a top practice within the IT services industry. Our team could become your IT support provider by covering the daily tech tasks of monitoring and supporting your architecture and its related components 24/7. As a result, you can instead focus on more strategic business tasks and direct responsibility to us for preventing crashes and anticipating system needs.
Our IT support team can conduct profound load and performance tests within your IT environment to uncover system potentials and withdraw any weaknesses. Performance testing allows your business to understand its powers by measuring the system’s reliability, speed, and stability under a massive load. In its turn, load testing helps analyze system performance in multi-user projects and with predefined user numbers.

Featured clients

Our IT support firm appreciates the clients we’ve had a chance to cooperate with. We strive to deliver added value through optimized budgets and attain top system performance. Here, you may discover a few success stories, namely:

Green Panda Games

This game-producing company outsourced its AWS-based infrastructure to IT-Magic. During our years of productive cooperation, our team designed and implemented cost-efficient and reliable IT infrastructure with ongoing 24/7 IT support. As a result, GPG now focuses more on game development and marketing, while the system continues to run smoothly.
50M+
gamers handled daily

Event Decor Direct

The leading event & decor online store in the USA decided to redirect their entire IT management and IT support to our team. We took care of the AWS-based environment management that now handles x100 traffic increases and peak loads, and has an uptime of 99.99%, compared with 96% prior.
416%
revenue growth

#1 Cosmetics Store

Our IT support company has assisted the leading eCommerce cosmetics platform in Europe with its IT infrastructure since 2010. As a result, the marketplace is highly accessible to visitors, effectively handles any traffic loads during sale seasons, and has a minimum of 99.99% uptime.
820TB
traffic handled monthly
Green Panda Games
This game-producing company outsourced its AWS-based infrastructure to IT-Magic. During our years of productive cooperation, our team designed and implemented cost-efficient and reliable IT infrastructure with ongoing 24/7 IT support. As a result, GPG now focuses more on game development and marketing, while the system continues to run smoothly.

50M+
gamers handled daily
Event Decor Direct
The leading event & decor online store in the USA decided to redirect their entire IT management and IT support to our team. We took care of the AWS-based environment management that now handles x100 traffic increases and peak loads, and has an uptime of 99.99%, compared with 96% prior.

416%
revenue growth
#1 Cosmetics Store
Our IT support company has assisted the leading eCommerce cosmetics platform in Europe with its IT infrastructure since 2010. As a result, the marketplace is highly accessible to visitors, effectively handles any traffic loads during sale seasons, and has a minimum of 99.99% uptime.

820TB
traffic handled monthly

What sets up us from other IT support companies?

We can help your business flourish in terms of system fault tolerance under any conditions. For instance, some of our clients stand to lose hundreds of thousands of dollars within just a few minutes of service downtime. Our IT support firm can protect from these sorts of losses and can achieve 99.99% fault tolerance of web and mobile-based apps. Our work has led to cooperation with some of our clients lasting 10+ years.

Deliver fault tolerance of 99.99%

Our IT support company can guarantee response times of up to 0.01 seconds within the management and advancement of your IT systems. The secret lies in a properly designed, set up, optimized, and monitored IT infrastructure. As a result, the system will be highly reliable and provide top performance for your software products and services.

Achieve system response time up to 0.01s

Our IT support company provides 24/7/365 attention to your tech business needs, as you require. Our work complies with industry SLA standards and support during emergencies. Our DevOps engineers and support professionals will answer your emergency calls in 5 minutes and resolve any critical issues in around half an hour.

Industry-leading SLA & 24/7 emergency support

You might be interested to know that our IT support firm does not employ junior specialists. Instead, we value the client’s budget, so we spend it efficiently. We should also mention that critical tasks with the greatest influence are completed by senior DevOps engineers, while mid-level professionals do all of the auxiliary work.

14 years — the average experience of IT specialists

In search of experts in IT infrastructure?
Our team is ready to assist you with complex IT infrastructure services. Drop us a line for a free consultation regarding your existing company’s infrastructure, potential improvements, and the best course of action.

We provide IT support for

Our IT support company has worked with many enterprise clients and is aware of all the related specifics, compliances, and requirements of a large business. As a result, our team can deliver just the right solution and a customized set of IT services for companies operating in the global arena. As our client, you will receive a well-protected, highly reliable, and accessible internal company system, and web and mobile-based apps that work under any load.

Enterprises

We help large businesses in IT support with their daily operations like networking, communication services, cloud-based systems, data processing and security, content management, etc. As a result, all your internal systems and digital assets like web and mobile-based apps will work seamlessly and at their full capacity. We optimize your IT processes so that the software can handle peak loads and any extreme traffic changes.

Large businesses

Companies that are still gaining users and extending their powers require daily IT support. Our IT support firm provides IT infrastructure and cloud services to empower your company with end-to-end communication, quick data exchanges, video conferencing, and robust web and mobile applications. In addition, we will strategically plan your cloud-based environments with proper scalability and bullet-proof protection in mind.

SMBs

If you are looking for a reliable IT support company to back you up on the tech side of your starting business, feel free to address IT-Magic. Our team will design, set up, and implement your IT infrastructure exactly according to your needs now and in the future, with top performance and cost-efficiency as a priority. As a result, you will receive our full service at a reasonable price with the ongoing IT environment management and optimization alongside changing business needs.

Startups

Prior industries

Our IT support company has a great base of knowledge and practical experience due to the dozens of projects we’ve implemented within the eCommerce domain over the past 15+ years. We can provide you with a competitive edge with internal operations for logistics, inventory, and POS, as well as web and mobile-based apps. With regard to our service quality, we have achieved 99.99% uptime in our supported marketplaces and stable function during x100 traffic increases and loads during in sale seasons.

Ecommerce & Retail

We deliver highly secure IT infrastructure setup and management for fintech systems and banking products. As a part of our IT support, we conduct evaluations and develop security and improvement for cloud-based strategies. In addition, we work with proven industry approaches and tools, and can assist with passing a PCI DSS audit. This results in the elimination of even minor system bottlenecks and a minimum risk of cyber attacks, security breaches, and secure transactions; all of this will make your service highly reliable and trustworthy in the eyes of your customers.

Financial & Banking

Over the years, our IT support company has delivered a few grand projects within the gaming industry. We helped plan and implement the cloud-based IT infrastructure for game-producing companies with embedded security and support aspects resulting in enhanced user loyalty. Your customers will be able to enjoy the games with us while we help with support and security on the back end.

Gaming

Healthcare products and health information systems (HIS) require prominent IT support and security coverage. Our team has worked with these companies and is aware of the industry demands, standards of HITECH/HIPAA, and the necessary security standards rooted inside networks and infrastructure. With our IT support company, you can sleep soundly while your healthcare software operates smoothly so that your clients are satisfied and their healthcare data (EMR) is protected.

Healthcare

Companies operating in media and entertainment require cloud-based solutions with flexible and secure data and content storage. With solid expertise in the M&E industry, IT-Magic can become a supporting IT infrastructure partner to work on IT architecture creation, improvement, monitoring, 24/7 support, and emergency response. Empower your company with the latest technologies, cloud innovations, higher profits, and strategies to meet consumer demands and increase loyalty with accessible M&E products.

Media & Entertainment

SaaS products need constant support for development and deployment within cloud environments. Our IT support company can cover the daily needs of your SaaS products, cover day-to-day developer requests, and design top-notch IT infrastructure strategies for operational, cost-efficient solutions. As a result, the cloud-based SaaS applications we deliver are highly accessible, high-performing, and security-empowered, allowing you to grow your customer base and earn more revenue.

SaaS

Ecommerce & Retail
Our IT support company has a great base of knowledge and practical experience due to the dozens of projects we’ve implemented within the eCommerce domain over the past 15+ years. We can provide you with a competitive edge with internal operations for logistics, inventory, and POS, as well as web and mobile-based apps. With regard to our service quality, we have achieved 99.99% uptime in our supported marketplaces and stable function during x100 traffic increases and loads during in sale seasons.
Financial & Banking
We deliver highly secure IT infrastructure setup and management for fintech systems and banking products. As a part of our IT support, we conduct evaluations and develop security and improvement for cloud-based strategies. In addition, we work with proven industry approaches and tools, and can assist with passing a PCI DSS audit. This results in the elimination of even minor system bottlenecks and a minimum risk of cyber attacks, security breaches, and secure transactions; all of this will make your service highly reliable and trustworthy in the eyes of your customers.
Gaming
Over the years, our IT support company has delivered a few grand projects within the gaming industry. We helped plan and implement the cloud-based IT infrastructure for game-producing companies with embedded security and support aspects resulting in enhanced user loyalty. Your customers will be able to enjoy the games with us while we help with support and security on the back end.
Healthcare
Healthcare products and health information systems (HIS) require prominent IT support and security coverage. Our team has worked with these companies and is aware of the industry demands, standards of HITECH/HIPAA, and the necessary security standards rooted inside networks and infrastructure. With our IT support company, you can sleep soundly while your healthcare software operates smoothly so that your clients are satisfied and their healthcare data (EMR) is protected.
Media & Entertainment
Companies operating in media and entertainment require cloud-based solutions with flexible and secure data and content storage. With solid expertise in the M&E industry, IT-Magic can become a supporting IT infrastructure partner to work on IT architecture creation, improvement, monitoring, 24/7 support, and emergency response. Empower your company with the latest technologies, cloud innovations, higher profits, and strategies to meet consumer demands and increase loyalty with accessible M&E products.
SaaS
SaaS products need constant support for development and deployment within cloud environments. Our IT support company can cover the daily needs of your SaaS products, cover day-to-day developer requests, and design top-notch IT infrastructure strategies for operational, cost-efficient solutions. As a result, the cloud-based SaaS applications we deliver are highly accessible, high-performing, and security-empowered, allowing you to grow your customer base and earn more revenue.

Technical expertise

Hosting
AWS
GCP
Azure
Hetzner Cloud
Digital Ocean
Containerization
Docker
Kubernetes
Swarm
LXC
Infrastructure-as-a-Code
Ansible
Terraform
Programming languages
Python
Bash
Tools
Jenkins
GitLab CI
Bitbucket
Bamboo
TeamCity
Monitoring
Zabbix
Grafana
Tideways
Prometheus
Elasticsearch
Testing
Taurus
Operating systems
Linux
Windows
Databases
PostgreSQL
MySQL
Logstash
Kibana
Nagios
NewRelic
Puppet
SaltStack

FAQ

Why outsourcing IT support to a company is a good idea?
Generally speaking, IT outsourcing considerably reduces operational costs. In addition, labor expenditures provide higher flexibility and improved efficiency, provide access to top tech talents to cover daily IT needs and functions, ensure compliance with industry standards, and much more.

The IT outsourcing market is rising these days, and many well-known companies like WhatsApp and Google delegate their IT activities to remote vendors. Many IT support providers operate in regions that deliver top-notch IT support services.

For instance, Eastern Europe is among the top destinations for IT support with a great pool of tech talent, DevOps specialists, and Cloud Architects. As a matter of fact, the rates for IT services in Eastern Europe (Ukraine) for the same quality are far lower, by 40-60%, than in Europe or the USA. In addition, many clients are attracted by lower tax rates, great expertise in IT outsourcing services, accessible communication, and the professionalism of IT support companies gained over 20+ years.
What IT support services do you provide?
Our IT support provider covers a wide range of IT services in relation to IT infrastructure, its administration, management, support, and more. We can support your business with IT infrastructure and DevOps services starting from IT consulting, cloud-based architecture design and implementation, seamless cloud migration and optimization, virtualization, and ongoing 24/7 support.

All in all, we can become your managed service provider (MSP) and cover services A-to-Z according to your requirements, with a signed contract and SLA. We work according to industry standards and SLA with a predefined IT support package with our working hours, timing, and standards. It is worth noting that we have resolved all IT incidents under the SLA within our 15 years of work.

We offer a free IT consultation to discover your business needs, and analyze your request and existing IT environment and its elements in greater detail. In addition, we deliver remote infrastructure management services, including security and services like load and performance testing.
These services allow our IT support provider to develop the most suitable plan to achieve the most incredible outcome for optimized processes, cut unnecessary costs and resources, and add a competitive advantage to the client’s business.
How to choose a reliable IT support company?
If you decide to outsource your tech activities to an outside team like It-Magic, simply follow a three-step process and pay attention to the details. You may start with a Google search and navigate through platforms like Clutch and ITFirms. Secondly, do your homework and prepare business requirements and a list of questions.

Lastly, select 3-5 IT support providers according to your requirements (e.g., years on the market, a similar project in their portfolio, rates, tech stack, etc.) and that you like the most, then reach out to them personally. You might want to go through a list of prepared questions and compare answers to choose the best IT vendor.

It is worth noting that you may create an RFP (request for proposal) document to fill out information on every IT support company. As well, aside from the team’s expertise, professionalism, hourly rates, and other similar criteria, pay close attention to the communication flow, level of team involvement, and the ability to add value. Additionally, your list of questions should cover information on each IT support company’s tech stack, methodologies, SLA, security standards, ways they cover critical incidents, reaction times, etc.
Why should I choose IT-magic among other IT support companies?
Our managed IT services provider has been providing IT infrastructure maintenance services since 2010, meaning that you will surely receive comprehensive and customized services in line with your business and technical requirements. Within the initial communication with us, you will receive a free consultation and an evaluation of your current IT environment, followed by a plan to get a reliable, secure, and stable IT system. In addition, once you are our client, you may end up with a 30% discount on AWS hosting.

We work ecologically and try to optimize your IT costs in a way that optimizes system resources, removes unused powers, and delegates critical business tasks to senior DevOps engineers and other functions to mid-level specialists. In addition, our team provides load and performance testing that allows us to optimize system performance at its maximum in peak loads and in sudden traffic increases.

It is worth noting that 9 out of 10 clients entrust their IT infrastructure management and support to IT-Magic for many years at a time, with the average duration being 7 years. Usually, we start with architecture setup from scratch which takes anywhere from 2 weeks to 3 months, then proceed with ongoing support. We work according to industry-level SLA with quick reaction times and issue fixes resulting in 100% of incidents resolved at all times. Thus, we have been working with a few of our clients since 2010.

We treat IT security as a priority and ensure the utilization of the latest technologies, security standards. We also follow the list of OWASP and are one of those rare IT support firms that sets up a firewall inside your infrastructure. Your internal data is kept secure since our team completes regular lie detector tests and security training.
Want to entrust business-critical processes to an IT support company?
Simply contact IT-Magic, an experienced IT infrastructure service provider. We will help you, starting with a free online consultation followed by a detailed plan of action to advance your business with a cloud-based solution.